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Carrier Home 4+
Carrier Corporation
-
- Free
iPhone Screenshots
Description
The new Carrier Home app features a contemporary look and feel that allows homeowners to control their Infinity system remotely.
The app features an enhanced homeowner experience, improved functionality and increased connectivity performance between the mobile device and their Infinity home comfort system. In addition, homeowners will be able to learn more about the air quality around their home, including a snapshot of various pollutants levels and the Air Quality Index in the atmosphere near them.
We update the app regularly to introduce new features and enhancements and look forward to your feedback.
What’s New
Version 1.8.10
Bug fixes and improvements.
Ratings and Reviews
Meh
The app will display my settings so I know it is at least connecting to the thermostat but anything I set in the app does not get applied to my system. I always have to go to the thermostat and change the settings. So…I guess I can at least see the outside temperature on my phone. I’ve been through several updates and it has never worked. It would also be nice if Face ID could be enabled since it consistently loses the login. Not that it matters since I give up on using this app. Update: I installed the 1.4.4 update and finally changes I make in the app actually make it to the thermostat. It took several minutes for the change to propogate but in the previous versions they never did. It's getting better! Now if they would enable Face ID login. Update: Spoke too soon. Sometimes it works, other times no. Glad Carrier's equipment is not like this app.
Update: Still inconsistent. Works 70% of the time for a few weeks then quits working altogether.
Developer Response ,
Dear AnotherTnMtnMan,
Thank you for reaching out! Could you please elaborate on what do you mean by "works 70% of the time"? Please drop us a note at resdigital@carrier.com mentioning the following:
App store username
Account username
Serial number of the thermostat
Sincerely,
Carrier Home App Team
Time Incorrect - Poor Support
Update: They fixed this in one of their updates which proves it is their app and not my thermostat that they told me I needed to replace. Unfortunately, they broke it again in another update and won’t respond to emails. They need to read their reviews. I’ve never seen an app that had this many problems that they refuse to correct.
This app used to work okay, but the most recent update has caused the app to have the incorrect time while the wall control has the correct time. I have contacted support and they said to make sure time sync was enable. It already was, but I turned it off and then back on per their instructions and it still didn’t work. They then asked for the serial number of my thermostat and went silent for about a month. They have finally responded that this is a know issue, but that my thermostat is no longer supported and I need a new thermostat. These thermostat cost around $1,000. How can everything be working fine and then they update the SOFTWARE causing a problem and then they tell me I need a new thermostat?!?! How about if they would just fix the app so that it works like it did before the update they did? If they don’t resolve this, I will never purchase another Carrier system. I have loved the Infinity system, but this lack of support is completely unacceptable!
Inferior replacement App!!!
It makes no sense why Carrier decided to develop this replacement app to their original intuitive facsimile for their Infinity wall controller. Their original MyInfinity app was a responsive, highly functional nearly duplicate interface to their HVAC system. Their MyInfinity app looked and felt like their wall controller interface and was a joy to use on a daily basis. This is not so with this Carrier Home app.
It is nearly criminal of Carrier to force users to learn two separate interfaces when they already had a perfect facsimile controller app. The new app experiences long latencies in displaying current system status even when on the same WiFi hub as the controller. This is a really bad since it misleads the end user to think that either current settings are wrong or that their system is malfunctioning. I no longer trust this app and infrequently use it. I notice that they’ve buried the system operating status page under a non intuitive add/manage devices page.
Carrier does not care about their end customers. I’ve experienced it first hand while trying to inquire about secondary wall controller availability. Their only customer service seems to be for connecting their controllers to the web. They directed me to contact my small town bubba HVAC contractor for advise. A completely different issue.
Developer Response ,
Dear Crosspeen,
Thank you for bringing this to our attention and sharing your feedback. We understand your concern regarding the differences between the wall control and the app interface, as well as the contrasting functionality.
Our development team is continually working to improve the user experience and enhance the functionality of our app by bringing in new features. We appreciate your feedback and will take it into consideration as we strive to provide a more seamless and intuitive app interface.
Regarding the operating status page, we have consolidated all the wall controller related information into one centralized location to allow our users to conveniently access all relevant details in a more streamlined manner.
To find this information using 1-tap, from your Wall controller device card on the app dashboard, tap the 'Settings' icon. This will take you to the wall controller related information.
If you have any further concerns or questions, please don't hesitate to reach out to us at resdigital@carrier.com. We are here to assist you.
Sincerely,
Carrier Home App Team
App Privacy
The developer, Carrier Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Carrier Corporation
- Size
- 121.3 MB
- Category
- Lifestyle
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2021-2022 Carrier
- Price
- Free