athenaPatient 17+
The athenahealth Patient App
athenahealth
-
- Free
iPhone Screenshots
Description
athenaPatient is only available for patients whose healthcare providers have instructed them to download and use the app.
Access your health information and communicate with your care team anywhere, anytime.* athenaPatient is a convenient, mobile resource that allows you to:
- Log in quickly – Facial recognition and touch ID make log in easy while keeping your data safe.
- View test results – Access lab, imaging, and other medical test results as soon as they become available.
- Message your care team – Contact your care team whenever you have questions through quick, secure direct messages.
- Self-schedule appointments – Book appointments with your care team and view upcoming visits beyond regular office hours. Your provider(s) must support Self-Scheduling to use this feature.
- Check in before your visit – Easily check in for appointments and save time by completing any necessary documentation before your arrival. Your provider(s) must support Self Check-In to use this feature.
- Attend virtual visits – Easily initiate and attend telehealth visits with members of your care team. (Your provider(s) must support virtual visits through athenaTelehealth to use this feature)
- Get directions to appointments – Driving directions show you how to get to your next medical appointment.
Please note that you must have an existing athenahealth Patient Portal account to use athenaPatient.
Once you’ve downloaded and launched athenaPatient, you must log in using the same email address and password you use to access your provider’s athenahealth Patient Portal to begin using the app. It will ask if you want to enable Face ID or Touch ID. Enabling either of these features will save you from having to enter your login information every time you want to use the app.
If you do not have your Patient Portal account information, your healthcare provider(s) may offer Patient Portal access through their website.
If you’re having issues finding your healthcare provider’s Patient Portal, you can contact their office for the correct URL, or to request an email invitation to their Patient Portal.
* The athenaPatient app is only available for download and viewing information in the United States for patients of healthcare providers on the athenahealth network.
What’s New
Version 1.21.1
- Bug fixes and improvements
Ratings and Reviews
Difficult at beginning
When first using App it was so confusing and not as User friendly as it was very difficult navigating or knowing where to go to get the info I needed.
I thought it extremely confusing as to WHY I had to open 2 separate apps to access appointments and communicating with my Doctors. It is crazy confusing when ordering med refills as well, just to find that none of the Drs nor Staff have had any training (or proper training) on how to use or manage refills, messages and emails.
Besides that the boxes to check are far too small as well as menu … UGH!
I’m am getting better at using it but still have difficulties that become frustrating.
App access
This app is awful! Once you create an account you press continue & it says this address is invalid for safari to open! Come on I called the office and they told me they don’t know how to work the app why not ? When making a website did they have the website creator give employee access info? I know some office manager with a huge complex in being the boss kept all the info private to her/himself and that’s about how most managers are! I was a hospital administrator NP for 30 yrs. Never once did I ever walk around with secret info that’s easy to change passwords if an employee leaves. Once there badge or whatever security they use to living for work is shut down they no longer have access! This is for OrthoSC. This office will send you 15 text messages daily if you owe them money. Why can’t I get on the portal to review my visit with the dr & pay all at once. This needs to be fixed ASAP it’s awful and whoever is in charge of fixing this crappy system should go it ASAP!
Totally irresponsible and unacceptable access for a complete profile on my own info that I paid for 3x over yet still get texts !
Really poor management fix it !
Developer Response ,
Hello Adrian, we are sorry the app didn't perform as expected. Can you provide additional details through our survey at https://bit.ly/4cBEkUn to help us improve your app experience. Thank you. - athenaPatient Team
Horrible
This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors.
I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message.
Developer Response ,
Hello Bluey, we are sorry to hear the struggles you've been having with the messaging system. Are you able to update your review with more detail around what's occurring when messaging doesn't work for you? Do you get an error message or are you unable to select a location or provider to send the message? - athenaPatient Team
App Privacy
The developer, athenahealth, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- athenahealth, Inc.
- Size
- 30.5 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Spanish
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- Copyright
- © athenahealth
- Price
- Free