AquaTru Water Purifier 4+

I am adding to my review…..STILL a garbage app that never lets you sign in again. Keeps saying my onetime password is wrong after telling me my original password is incorrect. This is untrue. They said they fixed it but they didn’t. If this is any indication of how they put out a product then I do not have full confidence in the water purifier. Don’t get it. It’s questionable. They keep lying and saying they fixed the app and telling everyone the same steps to do but non of it works and it seems they don’t really care because if they did they would have actual tech people fix it. There is no excuse for this. Old review: I read the reviews but purchased the WiFi feature anyway. BIG MISTAKE! Obviously made but someone who doesn’t know what they are doing nor do they check the app for bugs. It doesn’t work and there is no assistance when there are problems. Makes me wonder about follow thru and accuracy of everything with this product

We're sorry you’re having an issue with your AquaTru unit.

Please reach out to our customer service team so we can assist you on this.

You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support

The app wants to know your location, which seems unnecessary. It won’t let you continue the progression unless you share your location. After that I connected to the device but got an error message saying I wasn’t connected to the device. Based on what I’m seeing from other customer reviews, the devs may give me a few steps to complete. I will not complete those steps because the app is the problem. I paid extra for the connected version of this filter. What a waste. The app is rated 1.1 for a reason.

We apologize for any inconveniences this may cause. The location permissions are requested to know the quality of the water depending on the area.

Hello,

We are sorry to know that you are experiencing issues with the wifi connection on your app.

Please make sure the following conditions are met:

1. The unit is turned on and in pairing mode.
2. Your phone is connected to the same Wi-Fi network that your unit is/will be connected to.
3. You are using the latest version of the app.

Please reach out to our customer service team if the app onboarding instructions in the user manual prove to be unsuccessful.

You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support

The app hasn’t worked since the day I got the purifier. The purifier itself is great, but I can’t even use the app. Like all others, I paid extra for the “connect” model so I could use the app, but I haven’t been able to CONNECT at all. I’m sure I’ll get a response to this instructing me to call customer service, but nobody has time for that. It is an inconvenience, and it doesn’t appear that there is resolution to the issues even after contacting them. Just make an app that works with the product as advertised or don’t sell it.

Hello,

We are sorry to know that you are experiencing issues with the connection on your app.

Please follow these steps and let us know if you are still experiencing connection issues:

1. Restart your modem and router.
2. Test your Wi-Fi on different devices.
3. Delete the app and re-install it.
Please let us know what are the error messages you are getting when its time for connectivity.

You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support