AquaTru Water Purifier 4+

I am adding to my review…..STILL a garbage app that never lets you sign in again. Keeps saying my onetime password is wrong after telling me my original password is incorrect. This is untrue. They said they fixed it but they didn’t. If this is any indication of how they put out a product then I do not have full confidence in the water purifier. Don’t get it. It’s questionable. They keep lying and saying they fixed the app and telling everyone the same steps to do but non of it works and it seems they don’t really care because if they did they would have actual tech people fix it. There is no excuse for this. Old review: I read the reviews but purchased the WiFi feature anyway. BIG MISTAKE! Obviously made but someone who doesn’t know what they are doing nor do they check the app for bugs. It doesn’t work and there is no assistance when there are problems. Makes me wonder about follow thru and accuracy of everything with this product

We're sorry you’re having an issue with your AquaTru unit.

Please reach out to our customer service team so we can assist you on this.

You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support

The app wants to know your location, which seems unnecessary. It won’t let you continue the progression unless you share your location. After that I connected to the device but got an error message saying I wasn’t connected to the device. Based on what I’m seeing from other customer reviews, the devs may give me a few steps to complete. I will not complete those steps because the app is the problem. I paid extra for the connected version of this filter. What a waste. The app is rated 1.1 for a reason.

We apologize for any inconveniences this may cause. The location permissions are requested to know the quality of the water depending on the area.

Hello,

We are sorry to know that you are experiencing issues with the wifi connection on your app.

Please make sure the following conditions are met:

1. The unit is turned on and in pairing mode.
2. Your phone is connected to the same Wi-Fi network that your unit is/will be connected to.
3. You are using the latest version of the app.

Please reach out to our customer service team if the app onboarding instructions in the user manual prove to be unsuccessful.

You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support

So I prepared myself for a nightmare setup, and it was very frustrating, but I successfully connected the purifier to the app. I had to uninstall and reinstall the app on my phone, but I still had the app installed on my ipad, so I was able to observe what was happening in real time. After I reinstalled the app on my phone, the device’s Wifi showed up to connect to. You should setup an account before you do anything else and make sure you also have your Wifi password at hand.

Hello. We're so glad you reached out to us! Your feedback means the world to us, and we’re always thrilled to explore new ways to make our service even better. You can contact us anytime by calling: 800-220-6570 Monday through Friday between the hours of 7 AM and 4 PM PST, Saturday between the hours of 7 AM - 3 PM PST and Sunday from 7AM – 3PM Pacific or contact us by email at cs@aquatruwater.com https://support.aquatruwater.com/hc/en-us/categories/360004495454-Customer-Support