Joovv Light Therapy 4+

Essentially worthless

Customer service is a misnomer. While the physical devices are interesting and potentially have some unsubstantiated benefits (their disclaimers summarizes), the app is essentially worthless. During setup I discovered that a larger setting of my fonts in iOS prevented me from being able to see and accept the check box for their privacy policy. Customer service proclaims that many apps don't do this... really? Substandard developers because first I have encountered over thousands of apps. As others have noted the app looses connection. In essence it is a timer - but the Go 2.0 has a built in timer anyway.
My Go 2.0 arrived and I started setup only to find to my surprise that they were offering a Black Friday sale. But due to policy, no discount will be made and a $50 restocking fees for a product just received is inane. And negates the extra savings. There may well be benefits to light therapy - that is why I bought the device. But I would strongly encourage you to look elsewhere. The app is pittiful and they have proven themselves to follow then manta or not reading email and offering canned statements that are idiotic and demeaning. The tech isn't exclusive - go elsewheee

Developer Response ,

Thanks for your feedback, it looks like our team was able to help assist you with your issue. If you have any additional questions feel free to contact support at help@joovv.com.

Bare bones app

This app sort of does the bare bones and does connect nicely to the joovv but the alarm option for the go consistently throws an error and doesn’t work. All of the text overlaps and certain toggles aren’t visible due to text going off the screen. It would also be nice to delete events. It logs every time you turn the machine on and it would be nice to delete those events. It would be even more amazing if you could track your goals by body part, particularly for the go but really any version that doesn’t cover the whole body.

Concerned

Just unpacked my box a few days ago and so far, my Joovv Solo 3.0 seems to be working great. However, the app, which was just updated 2 weeks ago, is surprisingly poorly done considering the cost of this device. The iPhone version has text that goes off the screen with no way to reduce the size. I get a popup window every time I open the app stating there’s been updates but while I could update the first one, the Bluetooth update button appears off the screen below and is inaccessible. So I just keep getting reminders with no way to act on it. I’m also a little concerned from reading previous reviews that they don’t have a customer service number, only an email which people have said seems to not be very responsive. One last thing, I wish the device could be powered off instead of just staying in standby mode.

Developer Response ,

Thanks for your feedback. From the description you provided it sounds like your text settings maybe enlarged on your iPhone device. You can adjust your the text size by visiting 'Settings' and 'Display and Brightness'. Under 'Display and Brightness' you can adjust your text size on your iPhone device.

We hope this information is helpful, please reach out to help@joovv.com with any additional questions.