sleepme 4+

Had a little hiccup with connecting initially but resolved quickly by resetting box. Stable ever since. I have signal booster pucks throughout home to strengthen signal for all my smart home devices. Being able to setup a schedule for bedtimes and wake times and add adjustments throughout the night is great! I like that I can set up several for different days, like my weekdays program and a different program for weekends. I can’t figure out if it automatically turns on ahead of bedtime so the temperature is right for my bedtime or if it turns on at my bedtime??? I’m still figuring out what the right temp is. I wish there was some sort of guidance to help me figure out the ideal temps for me. Overall I like the app. It’s designed well and makes it super easy for me to quickly do what I need to.

Thank you for the feedback and insight on your experience with sleepme and the Dock Pro. Sleep well!

I’m not sure what is going on, but the Dock Pro is working, I installed under my bed, and was able to use the app the first time to set temperature. But after that initial use, whenever I used the app the change the temperature, the unit doesn’t change temperature and the app reverts the new temperature I wanted it changed to to the one that was set before. It’s inconvenient to have to get under my bed to change the temperature in the middle of sleeping because I got too cold. I also can’t turn on or off the unit with the app. If someone could help me out. The actual unit itself is wonderful, I just need to be able to control the unit while in bed.

Edit: I was able to solve the issue by moving the unit from under my bed to the side of my bed. Seems the issue was the Dock Pro not being able to receive wifi signals from under my bed. App has been working well so far since I moved the unit. Too bad it didn’t work under my bed though, would’ve loved not having anything adjacent to my night stand where I usually stand when I get out of bed.

One suggestion though, if the devs could change the temperature toggle to be under the temperature setting so the user’s finger doesn’t cover the desired temperature when adjusting the temperature.

This doesn't seem right to us, we need some more information about your Dock Pro to help you. Reach out to our team at help@sleep.me and refer to this review. We can get your Dock Pro updated.

Sleep well

Finally got the DockPro to connect to my WiFi. It was apparently an issue of range, which customer support suggested when I asked for help troubleshooting. (The DockPro is not far from my router, and none of my other devices have connectivity problems in the same room, so the WiFi antenna in the unit could definitely be better in terms of range.) It also only works on 2.4 GHz, so be sure your phone is connected to a 2.4 band, not 5.

The app is okay, but pretty basic functionality right now. There’s some sort of upgrade you can sign up to be alerted for, when it’s available, for sleep tracking/insights, etc. I was surprised and not thrilled to see that it’s something I’ll probably have to subscribe to, to get that functionality; the info when i bought the DockPro implied that that was included.

Hardware-wise, the DockPro is quieter than the Ooler I had before. Cooling works well. The new ChiliPad is slimmer/less obtrusive than the previous version I had w the Ooler, but you can still feel it under your sheet. Once you get used to it, you don’t really notice it.

We are sorry your Dock Pro experience hasn't been what you expected. Our experts on our team should be able to help you out. Next time you reach out, reference this review. We hope to get you back sleeping again.