Andrews FCU Mobile 4+

For a number of years I did not try to do anything with my Andrews Account. I first opened in the 1980’s in West Germany (Frankfurt headquarters of the Information Management Division) , when I came home to the States it seemed like I had nothing but trouble getting thru to this account. This current application has changed that entirely! I can get through with pout constantly fighting with passwords and what went where. The people of the phone service and accounts were fabulous!!! But the old app caused me to call them frequently. To sum up I really like this app! .

Forget the app, avoid this institution at all costs. The app and the website is not intuitive or well designed. It is dated and designed by people that must never actually use it. Unfortunately AFCU bought my mortgage and have proceeded to trip over their own shoelaces at every step of the way. Starting from day 1 when they charged me a $15 wire fee to wire money IN to my account to pay them. Their website has failed to process my payment twice in the 18 months I’ve been a hostage, I mean customer. I am using my Andrew’s account and somehow their antique system still botches the payment. For the cherry on top, they charge me a late fee when it happens. I was able to get them to credit the fee but even that took 2 months and in the meantime they mail you nasty letters telling you you’re late. They did finally reverse one of the fees but somehow this math was too complicated and resulted in my payment being applied as principal only and not counting as my normal monthly payment. So guess what, yep another late fee. Please God, let me off this ride. My personal favorite is when you call them they make you go through the entire phone selection tree, put you on hold for about 5 min, then tell you their closed and the call disconnects. It’s a full on county fair goat-roping with these clowns. I can’t wait for interest rates to go down so I can refi and ditch Andrews.

As a new customer with this Credit Union, my overall experience has been positive, especially with the seamless porting of my direct deposit information. However, two main concerns have overshadowed an otherwise great experience: the functionality of the website and mobile app.

Firstly, navigating the website on various platforms—be it mobile, tablet, or desktop—has been frustrating due to frequent crashes. Despite successful initial logins, the website consistently crashes, sometimes within days, hours, or even minutes of use. This inconsistency severely hampers the usability and reliability of the online banking experience.

Secondly, turning to the mobile app as an alternative has proven equally disappointing. The app’s performance renders it essentially unusable, failing to provide the convenience and functionality expected from modern banking applications.

In conclusion, while the Credit Union excels in certain aspects of customer service and account management, the issues with both the website and mobile app significantly detract from the overall banking experience. Addressing these technical shortcomings is crucial for ensuring a seamless and reliable digital banking experience for customers.