NASA FCU 4+

Arguably the only function for a banks mobile app these days is remote deposit yet the updated look of the whole app has made that very unstable.

You can't just click deposit because it won't let you choose an account(ie checking savings...). You have to go to the balances page and select the account and then hit deposit.

Finally after you figure that out it will crash EVERY TIME you take a photo and you get to start over!

It took me 20 minutes to get a check to scan correctly. This used to work. This whole app gets updated every couple years and it's always buggier than before.

I wonder if they ever fixed the messaging error. In their last incredible update they accidentally made it so on the mobile app you couldn't sent a message with a ":" character in it. Basically you could never reply because the system adds a "re:" to your message title.

FANTASTIC IN BRANCH CUSTOMER SERVICE HOWEVER YOU GUYS ARE SO BEHIND THE TIMES ONLINE AND OVER THE PHONE. No call back function on your service calls means I'm sitting there listing to bach for 3 hours trying to deal with the headache of thousands being transferred from my account after a data breach.

I'm leaving NASA for NAVY and I'll never look back. Fix it or don't you lost a 15+ year customer.

Hello - we're sorry you're having trouble with remote deposit. There are a few ways you can do so.
In the app, tap Deposit, then tap the blue arrow that says Select Account, and follow the remote deposit prompts.
OR
In the app, you can swipe left on the account you wish to deposit to and then tap the camera, which should take you through the remote deposit prompts.

Once you select your account, and tap the camera icon, the app will ask permission to use your camera to take a photo of your check. If it was accidently blocked, you can go to your phone settings and allow permission for the camera.

We hope this helps but if you are having any technical difficulties, we're here to help by phone, email, chat, and secure messaging in the app and online banking platform.

I have issues with the new platform. The snapshot page used to have 3 accounts visible, our joint account, my individual account and my wife’s individual account. Now my wife’s account has disappeared and instead my sons accounts are visible. This should have been a seamless change but it hasn’t been and I’m not sure I have the same level of confidence in banking at this credit union!

Hello - thank you for your review. We have a new feature called Shared Access that allows you to provide permission for access to your accounts. It's located under Settings > Shared Access. If you provide the other users email address, they can simply click a link to gain access to your account. If you have further questions, feel free to chat with us or send an email to support@nasafcu.com.

This “new” app is trash and constantly bugging. Less than 2 months after it launches and my bank account was hacked and I had to be issued completely new member number and accounts. Then setting up the app/website again has been a complete pita. Finally got access to my accounts again (4 days later!) and now I can’t keep the app from crashing to deposit checks! It’s the first of the month! Every time I try to “accept” the long legalese, whether clicking accept or d cline, whether I try checking or savings, the app immediately crashes! I read several other reviews to find a common issue is mobile deposit. FIX IT! None of your solutions for swiping right will solve this problem if I can’t get past the “accept” screen for legalese! Don’t hire the lowest bid.

We're sorry to hear you are having trouble with the app. Can you reach out to us so we can review your account to see if anything could be occurring?