ActiveCampaign 4+

CRM Apps are the worst apps on the planet. I’ve used them all. ActiveCampaign is close to good, but of course, I can’t even compose a campaign or email design from a template on my phone. Isn’t that the whole point? Other than that, it beats them all except Cloze, which is actually a better CRM for a sales team. It’s just terrible for mass email.

Hi Black Wave Surfer, thanks for your review. My name is Weien and I'm on the mobile team at ActiveCampaign. That's a tough but fair take! I hear you on building campaigns on the phone. I've made sure to collect your feedback on our backlog.

I don’t understand active campaign. On my computer the application is great. However the phone app is nearly useless and even the website on my phone looks horrible. I want to be able to lay in bed and send an email to my list from my phone. I can’t do it on the site bc the left side of the screen won’t move and I can’t do it on the app bc there’s no functionality to send email campaigns - atleast no functionality I can see. It’s quite frustrating. I’ve actually gone back and used convertkit a few times just bc of this-they don’t have an app but their site is incredibly easy to create and send campaigns from my mobile phone. Once I figured out automations I love it and that’s what I’m paying for with Active campaign. But to me this basic function is missing and it’s very annoying. I don’t care about seeing my contacts. I care about communicating with them.

Hi BilqisMakeda, thank you for your helpful and fair review. My name is Weien and I'm on the Mobile team at AC. You're right that our mobile website is awful for campaign creation and it's a big omission on the native app. This something we've been discussing but I'd really like your insight on how you use a mobile campaign builder/sender.

Do you picture yourself writing a message that's text-only? Or adding an image or two? Would it be valuable to open a Draft that was created on the desktop, and then edit text blocks on mobile? If you would consider writing to me at app-feedback@activecampaign.com to share more details that would be super helpful in helping us know where to begin tackling this omission.

Merge destitute is broken. Quote from AC support: “ we consider there is a 'conflict' whenever at least one of the contacts has a value for a field, even if the other contact does not have a value for that same field. “

This is product madness! Example - I have a contact with an address & one with a phone number, gender, etc. Two totally different data sets, 2 different contacts. With this, I have to pick which group of data I want to keep in the merge. Will update my review once AC functions like any basic $5 CRM

Hi MediumSize Producer, my name is Weien and I'm on the Mobile Team at AC. I'm sorry you're encountering this issue with merges during import. I checked with the team that owns this -- would you please escalate this via help@activecampaign.com? It will be helpful to hear from you so we know how to address this properly.