MailerLite Manager 4+

Best mail app

Wow MailerLite is so much better than it’s competitors in every way. More features on free version (like automations and scheduling) and the email design is more modern looking and the whole interface is literally top notch, one of the best user interface experiences of any platform. Same experience in the app. Love it. One suggestion: for some reason times are shown in UTC or something even though I have my time zone set to Chicago. It would be great if that were fixed (regarding times shown when someone opens the email, etc)

Developer Response ,

Such kind words and lovely feedback! We appreciate all of it and so happy to have you as part of our email marketing community 💚

It’s ok

I like mailerlite in general but use the desktop version. The app is ok but it’s limited so that’s where the frustration lies with it. Apart from that it’s so messed up that they don’t offer customer support unless you’re a paying customer. This has actually caused many of us to abandon their platform because we get stuck, (esp with domain authentication and creating dns records) and their customer service is unavailable. As a business person, this is bad business. Because I find myself having to leave the platform for other platforms that offer better service. They could have easily converted me to a paying customer if they served me as a free customer and gave me a good experience, proving their trustworthiness as a company. It’s been disappointing. My email has been locked up for over a month bc of not being able to get it authenticated with my domain, and they’re not helping me. Why would I give them more money if they won’t even help me from the beginning? In my opinion this business model is hurting them, not helping them. They USED to offer great customer support.

Slow slow and slow

I like the platform but this app consistently spins and struggles to work in any sort of reasonable fashion.

I refuse to believe that my 12k mailing list size is pushing the envelope on scalability (if it is then your marketing info needs to be more transparent), but pulling up a segment of 125 people = several full seconds of “spin” time. Pulling up my stats on my main list, several seconds of “spin” time.

There’s also easy things I’d like to be able to do that I can’t from the app. Such as: move an unsubscribed person into a Group called “unsubscribed”. I frequently have people come back and re-download a “magnet”, leading to them being resubscribed - and I like to make sure they get the automation that informs them they have chosen to resubscribe. I can only make sure to put them in that list when I’m in the desktop version.

I also can’t take bulk actions, like taking people who re-download my magnet (even though they are still subscribed) and removing them from the group for the Welcome automation. I can do them one by one, but I can’t take bulk action.

Please fix the “slow”.

Developer Response ,

Let's get to the bottom of this! We'd love to dive more into details, feel free to reach out to us at feedback@mailerlite.com.