Top Up Now 4+

Very disappointed, switched from my previous provider- who I was perfectly happy with- as I was offered a SLIGHTLY better deal and assured that the app would be including Northern Ireland within the next couple of weeks. This was the only reason I changed, being assured the app would be updated shortly. It's a hassle trying to top up on the website- yes I know, first world problems and all that- but when it's convenience you're looking for and convenience you've been promised, it really is a let down. I would greatly recommend and appreciate if your Northern customers were thought of and given the 'promises' they were assured of. Otherwise I think a lot of customers would be more than happy to return to their previous providers.

Very frustrating app, swapped over & the initial £30 + £20 credit I had lasted a good long & only needed to add electricity after few months. So downloaded app & tried registering... didn’t recognise email address, checked to make sure email was right & it was confirmation of swap over was sent there. So tried again & this time wouldn’t allow me to continue as my mobile number was not recognised as southern number “087” beginning. So after getting more irritated and before thinking of ringing customer services. I went online to site & completed registration & verified email+number. Went back to the app and still it wouldn’t recognise the details. So deleted the app and went back to site, added credit. Saved the home screen to desktop for future.

Do not use these cowboys. I changed last year as they offered £75 for me to switch. Boy was I sorry. Online app won’t work as it won’t recognise my mobile number and when you top up via a phone you’ll get a voice saying sorry there’s a fault yet this is after they take your money and you’re on hold for hours. Bunch of cowboys. I can’t wait until April when I can change back to my old supplier. People please avoid.