Sure Petcare 4+

Smart Pet Tech For Pet Parents

SureFlap

Designed for iPad

    • 3.9 • 547 Ratings
    • Free

Screenshots

Description

Sure Petcare™, Reimagining Pet Care. The Sure Petcare™ App is the beating heart of the Sure Petcare ecosystem of connected feeding, drinking and outdoor access solutions, keeping pets connected with their pet parents to enable a new standard of pet care.
• View personalised information and insights about your pet's behaviour for a greater peace of mind
• Gain clarity and a better understanding of your pet’s behaviour and habits throughout their life's journey, ensuring that you are equipped with the knowledge and tools to give them the best possible care at every stage
• Enjoy a stronger connection that goes beyond basic care, addressing your pet’s unique care needs and ensuring they have the best quality of life while making things more convenient for yourself
What you can expect:
Insights
• Monitors a pet’s water consumption and drinking patterns when used with Felaqua™ Connect
• Supports measured food portioning and monitors a pet’s food consumption and eating pattern when used with the SureFeed™ Microchip Pet Feeder Connect
• Tracks a cat’s comings and goings and monitors their outdoor routines when used with the SureFlap™ Microchip Cat Flap Connect or SureFlap Microchip Pet Door Connect
Understanding
• Timeline: Quickly check on what’s happened during the day
• Historic records grouped into daily, weekly, monthly or six-monthly overviews, easily look back in time to compare and spot trends
• Pet Reports: Export to save or share your pet’s data as a PDF with your vet
Connection
• User invitations: Share the care, connection and insights with your family and friends
• Going on holiday? Provide your pet sitter with greater visibility of what your pets are up to and when they might need immediate attention by adding them to your app household
• Stay connected to your pets while away: Receive push notifications about your pet’s comings and goings, when and how much they ate or drank, and when their food or water needs replenishing
Convenience
• All your pets and products in one place: each pet has their own pet tile with a summary view of their products and daily highlights
• Food portioning: Set up your pet’s food portion sizes in the app to help provide an optimal diet (SureFeed only)
• Curfews: Remotely set automatic locking and unlocking times, you are in control wherever you are (SureFlap only)
• Invite your friends, family and pet sitters into the app to help sharing responsibilities while gaining better clarity and connection
Product compatibility:
SureFeed Microchip Pet Feeder Connect - Stops pet stealing each other’s food. Equipped with an integrated scale, LED portioning guides and compatible with the Sure Petcare App, it helps you provide your cat with a diet that is tailored to their individual needs and enables you to build a detailed record of their feeding habits.
Felaqua Connect - A drinking monitoring solution designed to encourage drinking by delivering water in a cat-friendly way, while taking away the maintenance hassle of cat fountains. It recognises your pets by their unique microchip ID or their Sure Petcare RFID Collar Tag while they’re drinking and builds a record of their water consumption and drinking patterns.
SureFlap Microchip Cat Flap Connect - Allows authorised cats safe, secure access while keeping intruder animals out of your home. Set curfews, remotely lock or unlock and easily check in to see if your cats are home, even when you aren’t.
SureFlap Microchip Pet Door Connect - Ideal if you have a larger cat or small dogs. Allows authorised pets safe, secure access while keeping intruder animals out of your home. Set a curfew, remotely lock or unlock and easily check in to see if your pets are home, even when you aren’t.
IMPORTANT: The Sure Petcare App only works with Sure Petcare Connect products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® Activity and Behaviour Monitor, please download the Sure Petcare – Animo App.

What’s New

Version 4.0.62

Performance enhancements, UI improvements and bug fixes.

Ratings and Reviews

3.9 out of 5
547 Ratings

547 Ratings

Savage Disaster ,

Good product but needs app work

Really like the equipment though shame you can’t isolate individual animals from going in or out. Pet door has no sensor on the inside.
App is ok-ish. I understand that it can’t tell if my dog has left when he is just looking out like a window so the system constantly thinks he is outside.
Annoying that the app won’t let me REVERSE curfew set by time. I need to keep my cats out for 3-4 hours between 10pm and 2am to make sure they do their business but the app won’t let me programme that so I can only it by manually pressing the buttons which isn’t great as I don’t want to get up at 2am to open it!! Please fix this asap. Thanks

Developer Response ,

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback.

Vernon 35 ,

worst app ever dont wast your money

I have to say this is the worst app and product I’ve ever come across and that say something
It’s illegible it doesn’t give you correct data. sometimes it will give you a notification sometimes it won’t repeatedly says the cats gone out when they haven’t no matter what the time of day is it says it’s 3am. None of the data makes sense it’s all completely different. It’s so hard to navigate anything and if you can navigate it, it’s pretty pointless because none of the data is correct.
Please, please do not waste your money on this extremely expensive product that doesn’t work and isn’t fit for purpose.
The company don’t seem to care of all these negative reviews of how their product is they tell you to email them but they don’t respond. I believe they’re quite happy selling people this absolutely useless expensive rubbish.. and have no intentions whatsoever fixing it and making it fit for purpose once again please do not waste your money. This is an absolutely appalling awful app that does not work and the company doesn’t care and don’t seem to have any conscience to fix it.. it’s so bad I’ll probably class it as a scam product if I could give a minus number, I would. It’s a complete and utter rip-off. once again please do not waste your money on this appalling product. The company have no intention of sort it and a very happy to be ripping everyone off.

Tigercatlady ,

Best free App to monitor my pets

I absolutely love the Sure Petcare app! It’s user-friendly, reliable, and completely & free to use without any annoying ads ! which is such a rarity these days. I use it with my Cat Flap Connect, and it’s been brilliant. One of the best features is that my sister can access the app while I’m on holiday, so she can help keep an eye on my pets.

I did have an issue with my hub at one point, but their customer service was fantastic! They quickly identified that my hub was too far away from the router. I solved the problem using an Ethernet over mains cable, and now the connection is flawless again. There’s no subscription fee, and the app does exactly what it’s supposed to. I really don’t understand why people complain about it—highly recommended their connect products and I've got a non connect microchip feeder as well and I'm happy with their products and don't understand why people are so frustrated in their reviews but it's been great for me and think if things are perfect they aren't getting mentioned , therefore I just decided to write this ! :-) x

Developer Response ,

Thank you very much for taking the time to leave your feedback and review. We do appreciate it!

App Privacy

The developer, SureFlap, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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