Rebel Energy 4+

I have been using this app for almost 2 years. It's still inconvenient to do direct debit. I had to call in or make monthly payments by writing the banking details every time. It is about time a sign of progress is followed: Why can't payments be made via Apple Pay or even just offer an option to save payment method, so an option would be possible to make direct debit through an app?

I was supposedly fitted with the smart meter in October last year. The app and the meter do not work. They were never commissioned correctly and will never be commissioned correctly as my metres were not compatible and therefore have to be completely changed. It has took me nearly 5 months to get this far, I wish I have never gone with rebel they customer service is simply shocking. The staff are not trained and you get a different answer every single time so I would like to say I like the app but given I have never seen it working in five months, I have to give it zero score . Rebel Energy, I think will be another flyby night energy company as they simply cannot deliver just like this app

Since you released my last bill I now cannot read my last bill or the current bill it’s just a blank screen. There are no updated usages for gas or electricity. I am having serious doubts about Rebel Energy since joining with them. The App is very poor and extremely mediocre for an energy company. You say on site that direct debits don’t increase unless I’m using more, I used less energy and my DD still increased with only 4 days notice which I find is wrong. I’m in considerable amount of credit but you still increase the DD for no apparent reason whatsoever or reasoning when I called about it.. Absolutely shocking customer service support