Northumbrian Water 4+

At last - the Northumbrian Water APP has arrived :)

It’s long overdue but I’m so glad to see Northumbrian Water (NW) now has an App. It’s so much more convenient to use than the website.

I logged into the new NW App easily using exactly the same login details I normally use to access my account on the NW website.

The App has basic functionality at the moment allowing me to easily access details of my Bill amounts, Payments made, Account Details, amount of next payment plus due date, and Account Balance. It’s the minimum viable product but it is a great start.

I’m looking forward to seeing additional features being added in the future such as the ability to:

1) change payment arrangements such as changing bank details or switching between annual, monthly or weekly payments

2) make one off debit / credit card payments

3) see the underlying details of how the latest Bill amount has been calculated

Well done to everyone involved in developing this App. Great work!!!

Easy

I read my water meter every 3 months just to ensure I stay on track with payment. Don’t want to build up debt. The app is such an easy and straightforward way of doing this. Once my reading is submitted any adjustment can be made by NWL. Can see what it may be and know where is stand with my Direct Debit on my next monthly bill. Easy!

Crash. Won’t open.

Update 31 October 2021. It still crashes on my iPhone 6 Plus version 12.5.5. But works on an iPhone 8. So probably just not supported on older phones and software versions.
Giving 4 stars for the working version since it does what is needed.

Open screen starts up. It then goes black and crashes. Haven’t been able to open it for months even with the updates.

Developer Response ,

Hi, I am so sorry to the delay in responding to you! I do hope you have managed to now use the app and I am sorry for any inconvenience caused. We have released lots of new updates and features since your review, so I'd love it if you could update your review if you now like our app :) If you are still experiencing issues, please visit the "contact us" section on our website and we will be more than happy to help! Have a lovely day!