QuoteMeHappy Connect 4+

Horrendous App and even worse service

UPDATE AFTER DEVELOPER REPLY BELOW.
yet another example of not reading information from or literally not caring about your customers. Please see below. We’ve been trying for weeks to get help from Quotemehapoy. All they do is send the same stock answers and never actually help. There is literally no support with this app. Don’t believe me. Take a look on the ratings here and trust pilot. Pathetic.

My son has been using this app with no issues for 6 months or so. One day he starts getting emails and texts saying the journeys he’s making are not being logged and his insurance will be cancelled if not corrected. We’ve tried everything to get this app working again, without success, now it’s refusing to let us log in at all. There is zero customer support to help fix these problems. We’ve completed the online checks and even sent a request but guess what, they instruct you to log into the app to get screenshots to send to them. WE CAN’T GET INTO THE APP.

Developer Response ,

We're very sorry to learn of the issues your son have been facing with the app. So that we can investigate the issue, please could you ask your son to get in touch with our customer service team here > https://help.quotemehappy.com/contact-form and we'll do all we can to help. Thanks ~ Tasha

Nightmare

Honest, when i first started my insurance i was pretty confused as to why people were struggling with this app.. then a few weeks in it’s absolutely ridiculous. the distracted driving thing is no joke, it’s like you tap your phone to see the time (even stationary) and it knocks a point. to give fairness, the B.B doesn’t know when you’ve parked or when you’re not so it will take it as on journey BUT it seems to like to make up your journey too.. it says i ‘cornered’ on a turn i never made and docked points for that too..
and also, don’t even try to break gently because either way it likes to say it was harsh and knock down your smoothness points as well… it’s a nightmare.. thankfully it’s okayish if you set up your maps/music before you drive but don’t even have notifications on if i was you

the company need to fix this ASAP

Just started

Reviews on here are right. Don’t think it’s going to be any different for yourself.
You will get marked for being on your phone the minute before the engine is on. Also when driving, it will dock points for distracted driving when you’re not even on your phone, it’s for simply accidentally tapping the screen when it’s in your pocket or looking at the time.
I can’t lock my phone down because the app needs to work whilst driving, so I now have to shove it in the glovebox, and even then it accidentally turns on.
Also don’t go on any routes that have tight turns going onto a main road, you’ll have to match the speed of traffic after doing such a turn, and if the traffic is constant, you’re never getting out and cars behind are honking the horn.
You have to accelerate and will be penalised for doing so

Developer Response ,

Hi Joshua. We're unable to comment on the T&Cs. You're best placed to speak with the customer service team if you want to provide some feedback or speak about the issues you're facing.