Octopus Energy 4+

Best provider

I left my badly abusive husband almost 5 years ago and did not have a clue where to start as he controlled all financial matters. Used a comparison website and Octopus seemed to be the most reasonable. I am severely unwell -hopefully temporarily but it will be a slow recovery and although I live alone, I have double the washing of clothing and bedding due to not being able to control certain bodily functions. Thus using twice, sometimes thrice the amount of hot wash on my washing machine and only have gas radiators to try and dry things and hanging larger bedding over doors etc before they go musty. I have always found Octopus to be very approachable and not once have I ever thought of changing supplier. I honestly believe that although they are one of the leading suppliers in the UK, they do in fact care about the little people, ie. their customers. I have just submitted meter readings for November and am actually scared of the amount and losing sleep over how i shall manage over this winter. But rather than avoid the problem, with Octopus I believe they will try and work with me. Main thing is not to ignore the problem.

Bulb was perfect. Octopus is not.

Not very happy with the change, I have been a Bulb customer for 3 years and have never had any problems. After switching to Octopus, just a couple of days before direct debit my payment was inexplicably increased by £67 (coincidentally the same as the energy scheme) because according to Octopus that was the amount I was paying before October (it was not!). Aside from the fact that I don't like the fact that the direct debit is increased a few days before the payment date, so I don't have time to change the amount, I would like to point out to Octopus that I have a credit of over £250 and that there was no need to increase the direct debit because part of the amount due could be deducted from that figure. I don't like these games on people's skin. I'm now trying to change the direct debit from the app, but I'm not sure if the change is effective and I have a feeling that the next payment will be more than due as well. I'm seriously considering looking for another provider.

Disappointing… Octopus please read!

I downloaded the app after realising my IHD had not updated to show my current tariff. After doing some reading online and discovering that (strangely!!) this was a difficult issue to fix, I discovered that this app was meant to be accurate and would be more useful to display my usage… hmm! I downloaded and expected this to solve my issue.

Ok, so the app does show my usage quite easily HOWEVER, it only shows my usage per m2/ KWH as opposed to displaying the £ of my usage. Surely I’m not the only person who would expect to be able to see this, especially given how expensive the energy prices are?!! I understand that it’s useful to see the usage in KWH/m2 however it’s VITAL that you can also see the usage in £ so that is consumers can see exactly how much our usage is costing us!!!

Octopus, please listen. Please give your customers the visibility they NEED. Please give us the option to see the £ of our usage so that we don’t have to get a calculator out. These “smart” functions are only smart if they’re of use to us (the consumer) and make our lives easier. The amount we’re all having to pay for our energy…. You have a responsibility to be more transparent.

Developer Response ,

Hi again, we’ve been hard at work and have released an update with cost of usage! 🥳 Now you’ll be able to switch between kWh and £££ to help you monitoring how much you’re using. Thank you so much for your feedback, we’re always on the lookout for comments like this to make the app even better 📱🐙