MotoGP‪™‬ 4+

Do not use ‘Sign in with Apple ID’

Like many other disappointed reviewers here, I signed up for the MotoGP VideoPass using my Apple ID, and suffered a world of pain trying to log into the MotoGP app. But I contacted the developers and was able to change my log in to the standard email and password method. Now everything works just fine (on the Apple TV app, too). As a relative newcomer to MotoGP fandom, I like that I can use the ‘no spoilers’ browsing function to explore previous seasons without knowing the outcome. Cheers!

Developer Response ,

Hello, we are sorry to hear that. For further assistance, please send us an email to support@motogp.com.

Needs Improvement

When you go to read any piece of news, you are unable to play any videos which are in there. That is quite annoying. Then there is no way to access the eSports championship page through the app. Also when playing videos, once the video is over, you cannot quit to the main page. You have to either replay the video and then quit it or you need to play a different video and then quit it. That is annoying as well. Please just add something which just lets you quit once the video is over. Also looking at say the details of a circuit, if the riders are not on the grid currently and they hold a record, in most cases I cannot see what they look like. Please add a picture for every rider even if they aren’t in any of the categories currently. As for the prices, I really don’t get it why TimingPass requires money. Look at what F1 is doing. It should be for free. I mean that is just disgraceful. Dorna, you guys are just turning away potential fans by charging for just the TimingPass. Also Videopass is too expensive. I would never pay like £160 for the entire season. At least introduce a monthly subscription option where you can cancel the subscription when you want to. If you pay this huge sum, then you are just stuck to it. And please add more older races to Videopass. I want to see races from the 1980s and 1970s and 1960s. I want to know the history of this sport beyond the 1990s.

Developer Response ,

Hello thank you for your comments and for your suggestions. We will forward them to the relevant departments for review. Meanwhile, if you require further information or for assistance, drop us a message to support@motogp.com.

Unable to Log In to Live Timing

Further to my previous comments, after subscribing for a number of years, and for this year (2022), I tried to log in to live timing and was unable to do so. I have used live timing this year on my iPad, iPhone and PC. I contacted their customer service and received a note stating they didn’t have the ability to see my login history or previous purchases. I strongly suspect mine in not an isolated incident.

My note by return let them know that after all the problems I (and others) have had with their add, and having to deal with not being able to use a service that I have paid for (again) the lesson I have been taught is I don’t need this app and the hassle that comes along with it. I hate not being able to use something that I have paid for and worse, not receiving help when I have asked for it.

If you like apps that fail periodically and are willing to put up with customer service that is anything but, this is your app.