JustPark Parking 4+

I was reviewing my security recommendations and JustPark was amongst them so I decided I would change my password as a precaution. However when you go through process you get sent around in a circle of clicking reset, going to the email and then being taken back to reset page with no option to actually change anything. On ringing them up they said the only way to do it is for them to make me a new account and merge my existing details. I didn’t like the sound of this as I wondered if they would have access to my bank details (I’m probably being paranoid but I’m a technophobe). I asked them if this was a common problem as they didn’t seem surprised. Reading between the lines it is as they were reluctant to deny it! It was suggested it might work on a laptop but I haven’t tried. Not very impressed and was not reassured by the professionalism of the call handler so don’t know what to do next. Using it for parking I haven’t had any problems.

We're truly sorry to hear about the difficulty you encountered when trying to change your password on the app. Your security and peace of mind are paramount to us, and we understand your concern regarding this issue.
We apologize for any inconvenience caused by the circular process you experienced when attempting to reset your password. This is certainly not the experience we want our users to have. We will investigate this matter further to identify and address any underlying issues with the password reset functionality in the app.
Regarding your concern about creating a new account and merging your existing details, we assure you that we take the security and privacy of your personal information very seriously. Any sensitive information, including bank details, is handled with the utmost care and security protocols in place.
We apologize if the professionalism of the call handler did not meet your expectations. We will ensure that our support team is properly trained to provide clear and reassuring assistance to our users.
We recommend trying to reset your password using a laptop or desktop computer, as this may provide a smoother experience. However, if you continue to encounter difficulties, please do not hesitate to contact us at help@justpark.com for further assistance. We are here to help resolve any issues and ensure that you can access your account securely.
Once again, we apologize for the inconvenience and frustration caused. We appreciate your feedback, which helps us improve our services for all users.
JustPark customer support

Where to begin, horrible customer service with vindictive and discriminatory staff. Was approached to help market their app and say good things about them since I had over 3000 guest in the span of 6 months, i humbly declined because I didn’t see anything good about the app to talk about not even a monetary incentive was offered. Just for my account to be put on hold(snooze)
I tried reaching out countless times to be ignored and then contacted on what’s app just to be berated by a staff (loads of vulgar language used and it’s funny cos I only had a correspondence with a lee andra when I called customer service) was then asked to provide the deeds to my house to release my account( I know a scam when I hear it). Then they came up story a guest got a ticket which may be true or not but if I have had 3000+ guest with 5 star customer review and 2 guests got a ticket don’t you think that’s odd (which I investigate to find out guest didn’t read parking description and parked in a diff spot then go fined but I degrees because I have moved on to a diff app. Have passed on my info to my lawyer as also had money disappear from my account with no explanation.
So here is my verdict don’t use this app more trouble than it’s worth, anything else is better than this app (need to be taken off App Store if am honest purely because I also think they sell your details/info to a 3rd party)

Hi there - we're sorry to hear you've had a bad experience. Earnings withdrawn usually take between 3-5 working days (but it can take up to 10, depending entirely on your bank). If you are still awaiting these, please send us the details to help@justpark.com and we can look into that for you.

This app has cost me £105 in the last six weeks. Firstly, whilst attempting to pay for a car park at £4.50, the app became slow and unresponsive resulting in me tapping the pay now icon a few times until it confirmed I had paid. I later discovered I’d paid four times. I requested my money back due to the functionality issue and I discovered they simply gave me £20 of car parking for that same car park as one continuous period. I had never even gone back to the car park so I basically lost that money and they kept it for something I never even received. Then I went on the app to park at fistral car park on fistral headland. As I dragged out the map and tapped it, fistral car park headland road appeared so I clicked on it and paid. I then received a parking charge for £85 because I’d selected the wrong car park which was one bay away but with similar address features. I lost my appeal and am now £105 out of pocket due to the functionality issues with it. Of course they were uninterested in helping me. BEWARE using this App. Do not trust it and check and double check every aspect. Don’t keep clicking on pay icon if the screen hasn’t responded and be careful you select the correct car park as your loyalty and good intent counts for nothing with any of these people

Hi there, we're sorry to hear about this difficulties you've recently experienced. If you have been overcharged we can assist with reimbursement, please just send us the full details via help@justpark.com. Thank you.