iCSee 4+

I have bought more and more cameras over the year as they work very well for my needs with the tracking particularly useful on the drive. The thing that spoils it for me is the continuous advertising even after I have switched this off within the app.

For some this won’t be an issue, but for others just needing a CCTV system rather than another stupid advert every time you open the app it is frustrating. For that reason alone I will run these cameras but am replacing them for a manufacturer that does not ram an advert down your throat. If you mention the advertising I’m sure nobody would by these!

You have spoilt the experience of what was originally a decent affordable system

Sorry to bring you a bad experience. When you open the app, you can click the upper right corner to skip the ads, or you can close the app in my - Tools -AdHub ads/Google Ads. Wish you a happy life. If you have purchased our APP package VIP customers can be exempted from the AD pop-up function.

This used to be the best App out of all of them. I opened it up today after an update and now it wants to allow loads of service providers to track your data. So here is what I did. I bought an Asus router one the top of the range one. Then two separate VPN on it which you can do., and then most of my devices through this one VPN and then the camera through another and then what I did was while I'm routing it through the loop back for the VPN. I looped it back using wireshark, so it loops back to my local network this was the really clever part after looped it back to my own local network I dumped it into the back of my Synology using a local route, the camera doesn't connect the Internet anymore but it connects perfectly to my local network am I using my Own server so I just use technology now to read the camera data and I don't have this connected to the Internet anymore which gives me total privacy and it allows this person who owns this server of this company to ask my personal data.

The red flag must be resisted

We highly value your personal privacy and have always been committed to protecting it. You can find our data collection and usage instructions, as well as the instructions for permissions usage, in the privacy policy of icsee. When using specific permissions, there will also be pop-up windows explaining the purpose of their usage. The privacy policy also includes instructions for data transmission, which will be conducted in accordance with the relevant regulations of the corresponding country and will not be transmitted to other regions.

I updated the app yesterday, 28 November, (I wish I didn’t). I’ve paid for the remote cloud data so I can view recorded days but now I am only able to view Real Time recording and every time I go to watch a load data in the Playback section, I am given the message “ Time out when getting video data. Try again?”. I’ve tried a few ways to fix this problem but it appears everything is useless. I’ve rebooted my WiFi that the camera is connected to, I’ve rebooted the camera itself and deleted the device from the app. Now, I am signed back with the same account for the same device and none of those have resolved the problem. I have paid for the cloud data plan and my time I’ve paid for is ticking and I’m not getting the service that I need as my business relies on this type of security. Please can the developer or anyone get in touch and explain to me how I can fix this issue?
Much appreciated.

I have received your feedback. In order to improve your experience and promptly address any after-sales issues, you can submit your questions through the Customer Service Center on the homepage of our app. We will assist you in resolving the problem as soon as possible.