Freshcaller 4+

FRESHWORKS TECHNOLOGIES PRIVATE LIMITED

    • 3.4 • 7 Ratings
    • Free

Screenshots

Description

Modern Cloud Telephony

Calls: Make and receive calls at your convenience.

Agent status: Set your availability by toggling between being online and offline from within the app.

My calls: Directly engage with your most recent callers from the list of recent calls

Follow up actions: Tap on an item in your call history to return the call or view the call summary, notes and recording.

Multiple incoming calls: View all your incoming calls in queue on one single screen
Tickets: Convert your important and unresolved calls as tickets in Freshdesk Support Desk.
Benefits of Freshdesk Contact Center

No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days.

What’s New

Version 3.19

We're always making improvements to Freshcaller so that you don't miss a thing.

Ratings and Reviews

3.4 out of 5
7 Ratings

7 Ratings

SamW70 ,

No iPad support and no ability to turn off queue while personal number online

The iPad app is not iPad specific, so is a pain to use. Why is there still no functionality to be offline for your organisations queue but remain online for direct dial… very lacking.

App Privacy

The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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