Freshdesk 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
-
- Free
Screenshots
Description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
What’s New
Version 9.7.9
We've just released a new version with a few bug fixes and performance enhancements to make your support journey even smoother. Enjoy!
Ratings and Reviews
Works well and keeps us on top of service issues
Straightforward and easy for staff to use. I don’t know exactly how long we’ve been using this for our service and Returns but it’s definitely well over 10 years so I guess that says it all.
Web and mail links should open app in relevant section & item
1. From an email about a forum message, the link went to the browser it should go to the app.
2. From the browser the link saying Open in Freshdesk went to the apps utility to open the app ok but didn't open it at the item in question. The link ought to take me to the app itself - and the right part of the app.
3. Today's email was about a forum message, but the link from there to the app went to the ticket section
4. I couldn't find any way from where it sent me to the forum.
Great app but could use some minor improvements
This is a really great app. I think there are a few functionality enhancements which would really help:
1. Add the “summary field”, available on the web interface, into the app. It’s useful to have agent data visible on the top and is the thing we miss most in the app.
2. Add the option not to collapse the conversation by default, and when expanded to expand in full rather than collapsing each reply.
3. Add the ability to “select all” on the tickets list page. Currently we have to check the boxes one by one.
4. Show counts in the view list menu. This already displays in the title while looking at a view, but it would be good to have it in the side menu too.
5. Allow custom fields to be displayed in the ticket view.
6. Consider enhancing the iPad version to show tickets on the left in a pane view.
App Privacy
The developer, FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Size
- 151.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2017 Freshworks Inc
- Price
- Free