FitSense 4+

Great app for going to the gym and motivation to go to classes! Quick and easy to plan around busy schedules and being able to book in for MOTs with instructors you feel most comfortable with! However nutritional advice within the app should perhaps be limited in order to promote a healthy relationship with eating rather than something that can ultimately be quite restrictive or tells you to avoid certain foods! Lots of nutrients to gain from white potatoes and fruit!! Instead maybe encourage clients towards certified nutritionists and dieticians on social media who can provide a more balanced and evidence based approach to food?

Hi, we are very thankful for you taking the time to leave a review. Thank you for your suggestion around the nutritional advice. We will put this through our normal review process and conclude what action we would like to take going forward. It’s great to hear that you are having a positive experience at the gym and with the app!

The app is great and all, but if you forgot your password you do not have the option to change it and it just sends you a message with it. I personally haven’t forgot the password to my account but there was some like of bug on your side which says that the email and or password are not recognised, which is very very annoying since the email is 100% correct as it works for sending the password and so is the password since I receive it when I press the forgot password button. I am locked out on my account, for now at least, and cannot use the gym and the owner has still not replied to the bug. If changing password was an option this would be much easier to resolve. Please add the feature and change my password so I can get back into my account, if you can, and I also can’t even get my money back to make another account:(((

Please add change password remotely and unblock my account. It’s for the Evolution Fitness CD gym, by the way. Thanks

Hi Leo, thanks for leaving a review. We are sorry to hear you are having trouble accessing your account. Your club should be able to reset your password for you if required and provide this to you, and then once logged in you'll be able to change this yourself from the My Profile section. Otherwise if you need further assistance please reach out to FitSense@clubwise.com including as much information as possible including what has been tried so we can investigate this for you. Thanks, the FitSense team.

The only thing I really use this app for is to scan in at the pool and it always beeps which is great so no problems there but it doesn’t log all my visits. According to my feed I scanned in 9 hours ago (correct) and then previously to that it was ‘last month’ (incorrect- I also went last week which was the same calendar month and definitely scanned in successfully). This has happened to me several times. It’s no biggie but as it sets you targets and gives you points to gamify it it makes it annoying not getting credit for it.

Also, it tells you how many people are currently in the leisure centre but I don’t think it can be accurate as we don’t scan out and I haven’t found a button to notify the app I’ve left either.

3 stars might be a bit harsh but at the same time it’s quite a basic feature that’s not been accurate for the entire 9-10 months I’ve had the app.

Hi there, thank you for your feedback on FitSense. We are sorry to hear you are having issues with visits recording. We would like to resolve this for you but need a little more information. Please reach out to fitsense@clubwise.com with your full name and which club you are a member at so we can investigate. With reference to the the club user number this is based on number of people checking in to the club within 60 minutes and is updated every few minutes, as there is no requirment to check out as mentioned. Thank you again for your review. The FitSense Team