EE Home 4+

Good app but Speedtest doesn’t work

The app is useful for checking which devices are connected to the network.
However the Speedtest function sadly does not work. It hasn’t worked since June 22. If you use the App Store to report a problem this doesn’t work as it says you have no matching purchases. I have reported problem to EE over Twitter but it makes no difference. Shame, it would be nice if the app worked fully.

EE Home doesn’t deliver

Like most of these EE branded products, they are riddled with anomalies. My router connects sometimes and this app has never connected. I’ve followed all the instructions to the letter several times over and it has never connected. I think the app is released before its properly tested or is written carelessly. Although EE broadband speed is fast via fibre to the property, it’s useless as it doesn’t distribute across the home network because the router is rubbish. Hours and hours of EE support, including their engineer visit hasn’t solved any of the issues. Rubbish

I received a reply advising me to use the updated app, which was presumptuous in the leats. I am using the right and most up to fate app and it still does not connect.

please consider responses before sending.

Developer Response ,

To set up your new EE Broadband, parental controls or use WiFi Controls and WiFi Enhancer, please download the EE app. The EE Home app is for older hubs and will not work with the new Smart Hub or Smart Hub Plus. ee.co.uk/download-ee-app

Doesn’t work

I’ve tried this on my iPhone and iPad both running latest iOS versions as of Feb 24. Just says error when trying to connect. The router works fine in the sense you have a good internet connection, but unfortunately you have to have the app to fine control the device. When you login via a browser (there is no app for an iMac) it says you have to use the app to control. Seems like a lot of people are having this issue with the smart hub (installed Jan 24). Shame you can’t put the router into bridge mode as then I could use a 3rd party solution for network management.