BG Home 17+

I have just installed a double socket as a test before installing more. It took a while to get connected to the 2.4Ghz network (on my dual band BT home network). My main gripe is that the instructions for using the timer don’t make sense to me. It has taken me a long time to realise that I can simply put one event in to turn on and one event to turn off. The instructions wander off in to setting up some sort of “Recycling” events which I can’t follow. Overall, I like what I have, but the app designers could improve the timer function and the instructions for using it. It would be worth some effort / investment if you want to grow the business / sell more of your products. (Edited after feedback from the designer).

Hi and thanks for your feedback. To turn a socket on and off, you'll need to create one timer for on, and one timer for off. We'd be happy to help you further. Please email us technical.support@bgelectrical.co.uk

Ive had some BG Smart products for a few years, and I recently bought a Luceco smart bulb for my living room which works on the same app. The initial setup wasn’t smooth sailing, but once connected they’ve been sitting there working. They didn’t like the dual band network, but I was able to switch it on again once connected. The best feature by far is the “Random” mode, which makes it look like someone is gone when I’m away. I also like the fact I didn’t need a hub. Note to developer, the GUI could do with some modernisation. However I mostly use Google Home to control my stuff. One more star if you update the GUI and make setup smoother.

Hi UKViking. Thanks for your feedback! We will do our best to get that extra star from you :-)

May 2023 More double sockets added - all work well in my case. So me e more items to add soon. If I was to suggest any improvements it would be all app related o
He and associated with editing layouts and integration with Apple Home. I would also add the ability to link Scenes rather than creating single large scenes. I use SIRI which at times operation is uncertain. BZ —————————- I have a number of adapters and many double sockets fitted now I also have two outdoor double sockets and I have to say that they’ll work very well indeed. I occasionally get red flashing lights which more often than not it’s all to do with my router on my Wi-Fi system. .u

Hi FRED10. Thank you very much for your detailed account of your experience with our system. We are always stiriving to provide our customers with the best level of service. If you would ever like support by email, or just wish to say hello, you can always get in touch at technical.support@bgelectrical.co.uk. Have a nice day!