Bahia Principe Hotels 4+

Brilliant hotel, the rooms are massive with everything you could need and are spotlessly clean.
There’s so much going on that the kids can’t get bored. Great food both in the buffet restaurant and in the other independent restaurants. Ladon Steakhouse was our absolute favourite. The fillet steak could not be faulted and was cooked to perfection.
Everywhere was immaculate and tge staff couldn’t do enough for you.
My only observation is that the bath towels could be bigger, not much bigger than uk hand towels!

Dear guest, thank you for your glowing review. We're thrilled to hear you enjoyed our spacious, clean rooms and the variety of activities and dining options, especially Ladon Steakhouse. We appreciate your feedback on the bath towels and will look into this. We hope to welcome you back soon.

Regards,
Priscila Conte- Digital Guest Experience.

In 6 days I only had one knife that easily cut food. Time to renew them
The Dream Factory is all finger food yet hundred touch the same order screen every day so either use antibacterial wipes to regularly clean them or provide hand sanitizer machines. It’s a health hazard waiting to happen.
Maybe it’s a ground floor thing but my swim up room 8001 had far too many small flies even with the patio doors kept shut. every day, over 20. My family in upper rooms didn’t have the same problem.
Your staff and organisation is magnificent so it’s just these small improvements you need to note

Thank you for taking the time to share your detailed feedback! We appreciate your kind words about our staff and organization. Your concerns are noted. We're addressing these issues to ensure a more comfortable experience for all our guests. Thank you for using our App! Priscila Conte- Digital Guest Experience

Best hotel app I’ve ever used. Check in 10 days before you arrive. Take a pic of your passport, reads details perfectly.
Book all of your à la carte restaurants before you even get there (N.B. be aware that some restaurant slots may not have been released yet, towards the latter end of your trip, do those later)
Any problems? There’s a link to online WhatsApp chat to a real person!
Every hotel app should function like this 🫶

Thank you for your fantastic review! We're thrilled you find our app to be the best you've ever used and appreciate the detailed feedback. We're continually working to enhance features to make your experience even better. Thanks for your support! Priscila Conte- Digital Guest Experience