AL Habib Mobile 9+

Pls do yourself a favour and open your account in another bank. The most stupidest online banking experience i have ever found. They don't let you login from any device due to a cooling period. I logged in with correct credentials after the cooling period of 2 hrs, it didn’t accept my login details and then blocked my account. Called the helpline, got a waiting period of 30 min. Opted for a call back. Received a call 4 hrs later only to have the customer support guy listening to my issue, getting my verification for the resolution and then again asking for the issue and again carrying out the verification. And then hanging up on me for 2 min only to return with a recorded feedback message. After a day’s effort, i was finally able to get online with an agent and get my account unlocked. After logging in through web (my preferred method), received a failed login message asking for biometric verification through mobile app and the app now doesn't let me login. Horrible. Only stuck with this stupid bank due to my salary account from my organisation. Hands down, the most stupid online service in any sector.

I rarely leave a review but feel compelled to do so in this case. In this day and age there is no reasons for a financial institution to have such a bad app as this. It’s extremely buggy, often doesn’t load, I have tried this on iPhone 13 as well as samsung 21. The user experience is probably one of the poorest I have experienced in a banking app. Being an overseas Pakistani, I mostly rely on online banking and this app is a complete deal breaker for me. Will be moving to another bank!
Do you self a favour and open an account somewhere else.

Pathetic application for a bank to have i use other Bank Applications and they are so user friendly. I am afraid i have to say i avoid sending money into my BHAL account as the application is inaccessible almost all the time and you cannot access your own money. Consider having a face ID recognition system as all the other applications have moved on to that i know its a big ask but seriously have a review on your application performance its effecting your customer base.