YourMechanic 4+

I will always call these guys what a great service seriously they are so good i could not believe it they come on time they are very prepared snd get right to work they assure you your in good hands. as I was-my alternator was put in in record time it goes to show you an auto shop my car wouldstill be there waiting to be seenand labor charges for it would have been doubledI’ll never call anyone else you have to try it .it’s amazing i would never give a review On anything but this needs to be made viral and im going to spread the news there us a new mechanic in town there awesome

So I had my starter repaired two months ago and I’m having issues with it. There is now a delay when I start my car. Since I knew there was a warranty I called and spoke with a representative and they were not helpful at all. I explain to them the situation and they told me that they will schedule someone to take a look at my car and if it’s not the starter and it’s something else they are going to charge me $155 for a diagnostic. If something is under warranty and you’re having issues I believe that they should take a look at it complimentary.
I even asked not to even get the diagnostic just to strictly check my starter and if it’s not the starter then I will figure out what to do on my end but I did not want to pay an additional $155 for a diagnostic test especially after they did one two months ago prior to them repairing my vehicle. I was transferred to the warranty team and that representative that I spoke to was very rude and not compassionate at all and said there was nothing he could do and that it’s their policy and they’re not going to waive the $155. I am very dissatisfied with their service and the way I was treated over the phone was uncalled for. I will no longer be using their services. Especially after they mistreat their customers and are very rude

So I needed my brakes caliper replaced so I booked an appointment on 11/7 through their website.
The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee.
The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.