Yelp for Business App 12+

Waste of Money

I like yelp and I like reviewing businesses and I thought it would be cool to have my business on yelp but I was wrong. I keep trying yelp ads and I keep getting sold yelp ads by these people who work for yelp, but it’s always the same thing. I have people who are “interested” but then when I respond to them I never get anything in response back. I’m actually not convinced that they are even real people who are reaching out to me. They even make their phone number available and when I call it goes straight to voicemail. I never receive any kind of information or any kind of response from these “people“ meanwhile yelp continues to charge me more and more money. It is a complete waste of money and I feel like I’m continuously being scammed. Then when I go to exit the yelp ads, it takes so long for me to cancel and they keep on offering me more and more deals to stay when they’re just trying to get more money with nothing in return. I don’t know if this is worked for other people, but this is definitely not worked for me and you think I would’ve got it the first time, but this is now the fourth time that money has been taken from me by yelp ads with nothing in return, I have seen not one person, come from yelp even though yelp has claimed that I have over 60 leads. Yelp ads has generated “60 leads“ but I have not seen one person in my doors or even respond back to me.

Using Yelp for 3 years

This review is long overdue. I have aHandyman in inland empire so cal area. Pros you get what you pay for in ads back if you are using them correctly. Something I had to learn a few months in. I have a website and yelp was sending reason to my website when I didn’t want traffic to my website I don’t well items on my website. I need phone calls and messages. Now for the list of cons. Yelp will send you work for doors 3 weeks then windows, then furniture assembly . They will send leads to you even if you don’t do it have them marked off on your page. Yelp will also mess with the algorithm one day you will get 10 messages the next 3 days nothing. When you try to post pictures or videos Yelp doesn’t upload them. The notification are a hit or miss. I check Yelp hourly, there’s plenty of times where it says I had a message delivered 9 hrs ago. When I open the app hourly and nothing is posted. This affects your response time and ability to gain future leads and prospects. When you email customer support no response at all. How ever if you call and want to increase your monthly budget all sunshine and rainbows. Unfortunately for what we pay for the past three months have not been great at all. Only a handful of jobs through Yelp. We are starting to look into Google and other platforms now. I hope this helps anyone thinking of doing ads on Yelp

It helps but poor concept for reviews

Well I agree Yelp for business definitely helps to run any business but when a new user who wants to review a business but don’t have any friends (let’s be real, how many of us have friends in Yelp) pushes the review to unrecommended. Even the legit reviews are not visible. That is even understandable as it’s a software doing it. I reached out to Customer representatives and I was able to get hold of one and was telling her the issue and she says it’s the software and all of the sudden the chat was blank and unable to reach any customer reps over chat for 2 days. How is that they are all busy all the time and couldn’t even get one rep even if I waited in the chat for very long.

Also, you wouldn’t know if the lead comes only to you or it is been sent to others and you are getting it as well! It’s not clear. Would be great to show a way to know if it’s direct lead or opportunities that was sent to others as well.

Unable to filter with confirmed job or not hired. Unable to archive messages. Unable to attach more than 5 pics in chat with customers. Not showing the status of the lead if it’s hired or not, even though it asks for it. Could improve more user friendly.

Developer Response ,

Thank you for taking the time to review the Yelp app. You can reach our team directly here for assistance with any questions, comments, or concerns: https://bit.ly/3mOxzpv