DoorDash - Business Manager 4+

DoorDash needs to build focus groups with merchants if it wants to do this app thing right. Rarely anyone at DD reaches out to us on this. Calling customer support always leads to case number which is generally a dead end road.

We are a multi location grocery store on the app but cannot make changes on the menu thru the app (price changes or out of stocks). There should also be notifications thru the manager app when orders come in. Both of these features should be part of the app.

Because we are a store-pick model, we should be allowed to eliminate out of stock items in orders and recommend substitutes in such cases. We cannot do this now and must rely on calls to customer support that are generally cumbersome.

This app glitches extremely too much! Leaving me with missed orders, the notifications do not go off when you receive and order. Then when you finally catch an order it doesn’t allow you to confirm. I’ve lost inventory because of this! I will be preparing an order and then order cancelled due to not confirming order. Well this app doesn’t let you confirm due to a system error that has been ongoing! I literally have to call them every time I get an order to manually confirm it. That takes so much unnecessary time and effort just to get a representative that doesn’t even know what you’re asking about. I’ve called about this several times and was told they are having system issues and for me to just wait for it or close my store! So overall this is just bad for business and business owners.

Very buggy. Often an order doesn’t show up in the app for an hour or two, which makes it very difficult to keep an eye on things when I’m not on the floor, so what’s the point? When I am, I can just use the tablet. It would also be great if the total for the day showed the total after commission as well, to make it easier to keep track of the daily totals in our records. I can do the math myself, of course, but I shouldn’t have to.