DoorDash - Food Delivery 12+

I’ve watched how this app has improved over time in terms of functionality and service. I use DD regularly. The one issue they still have is their rating process in terms of writing reviews (btw, I tried to give this feedback in the DD app directly but I couldn’t find that as an option so I came to the App Store to do that. It doesn’t make sense that they don’t offer customer feedback within the app).

The typing functionality on DD is pretty bad on iPhones. The platform doesn’t allow for auto-predict/spelling/autocorrect or other functions that make typing/writing easy—such as my experience now typing this. Also, a lot of times when you tag the dish in your review, it’ll untag itself while you’re typing which defeats the purpose of tagging your reviews.

In 2024 DD, which relies on restaurant ratings as a major part of its platform experience, REALLY needs to improve its typing functionality. A lot of reviews I’ve seen that were negative are short without much context probably because it’s such a pain to type in that app! Still, I try because I believe in offering context and details when I can—as y’all can see here 😁. People who read reviews like to know *why* someone liked or didn’t like something. So DD, please improve that and add an obvious “Customer Feedback” link so we can tell you directly how to improve.

i only rated this 5 stars so my review will be seen. So basically i ordered a cookie tote from mcdonalds on doordash right? I then got the cookie tote. my dasher also informed me that she was waiting more than 15 minutes for the cookie tote and then they gave it to her after so long. So the problem here is that i did NOT receive all 13 cookies and before u think no my dasher didn’t eat them or anything. But Mcdonald’s did not put all 13 of them in there and to make it worse there wasn’t even 10 cookies in the tote?!!??!?! So i then requested a refund and they denied it? so i did it again and once again it got denied??? So i contacted physical online support and they didn’t even try to help or look into it. i wrote to them about what happened and they literally said since it has already been reviewed i’m ending this chat now? Like what that’s so rude all because for one i didn’t receive my full order and now y’all wanna deny me a refund? i feel that it is unfair and i am starting to slowly dislike doordash it bad enough it already expensive but to not give someone there money back is crazy i feel i should have gotten my money back or at least half of what i paid you know? I’m really disappointed in doordash i even attached a image proving it and they still denied me a refund. just lame doordash. will not be returning to order from u guys after that.