WeRise App 17+

PLEASE READ BEFORE PURCHASING THIS APP

I am utterly disappointed with the appalling lack of customer service exhibited by this trainer and her company. Despite reaching out to them about my health condition and school being in the way as well, all hindering my ability to commit to workouts, they callously disregarded my email. It is evident from their neglect that they prioritize profit over genuine concern for their users. This company's disregard for customer well-being is nothing short of egregious. I vehemently advise against patronizing such a company, as they are clearly more interested in swindling customers out of their money than providing satisfactory service. My simple request for a refund, considering I haven't even utilized the app, fell on deaf ears. This level of indifference is unacceptable.

UPDATE: the matter has been solved. They did take care of the refund.

Developer Response ,

Hi there, I’m sorry to read about your experience requesting a refund. I haven’t been able to find your original ticket from the information you’ve provided, so please respond to the last ticket you received from the support team, referencing this review, and we should be able to resolve this for you correctly.

Great workouts - App glitches are consistent

I really love the workouts in this app. I signed up for the 45 day challenge and woke up early to get started on it and it still had not been released. I had to wait until my lunchtime to get the workout in. When I signed in on my lunch break it showed that the program was ready, but there were no workouts meditations or anything to follow. Later in the afternoon I received a notification that popped up on my phone that said a new version would have to be downloaded for the 45 day challenge to work. I went to the App Store to download, the new version, but the option was not available. Now about 20 minutes before bedtime, I logged into the App Store and an update was finally available. I am grateful for this app, however, I truly hope there is more of an investments made for the development to reduce the consistent glitches. I saw that there were almost 9000 people registered for the challenge. With the app being $45 a quarter. That’s well over $1 million. I imagine there are significantly more subscribers than that. Please do your users a favor and correct these consistent glitches with gratitude, a dedicated user.

Great workouts, terrible app

First, I have to say I have been absolutely loving the workouts in this app. Love the flexibility to change things up depending on the equipment I have available and even how hard I want to push myself on a given day. The workouts are challenging and interesting, even for someone that's been working out for over a decade.

That being said, the app itself is terrible. Doesn't account for doing workouts outside of the app, or needing to switch days... I get forcing the specific order for the method to work, but if I have an injury, or travel, or any other form of life happening, there's zero flexibility to go to a different workout than whatever is up next.

Further, the app keeps glitching and completing an entire workout when I've only done the warm-up. This wouldn't be a huge deal, except there's no way to redo or restart a workout, so the only thing I've found to do is complete a whole week's worth of workouts, without actually doing them in order to get back to the right day, meaning I've essentially skipped a week of my program.