WellStar Online Care 12+

I tried to use the service the other day to avoid going to an urgent care. I knew the wait time would be long, and I don’t have a problem with that given the Coronavirus situation and the drain on the healthcare system. My complaint/question is how, after waiting for 4 hours and going from 24 patients ahead of me to just 1—-and then suddenly the numbers started rising. When it got to 8, I was so frustrated, I just gave up.
Again, it wasn’t the wait, it was the number of patients getting ahead of me.
Do they look at your symptoms and put people ahead who seem more urgent?

Love the idea of this, but would like to better understand how this works.

I am a hospital employee in the rehab department and a mom of 3 who just came down with mastitis over the weekend. I can’t say enough how grateful I am for Dr. Ingrid Mixter and for being able to talk to a provider today! My other doctors are so overwhelmed with patients that I would have had to wait for treatment and miss work when we’re already short staffed or go to our ER for treatment. I am relieved that I can pick up my prescriptions and get better so I can be there for my own job tomorrow. Thank you for taking care of me!

My virtual visit took less than 60 seconds. I told him what was happening and he sent me the medicine I needed. I have never had such a concise visit with a doctor. We got straight to business. 10 out of 10 would go to this guy to avoid treatment taking up your entire day. if you’re a person who likes making sure doctors know the minute details of your situation and you like dragging things on, he may not be for you. But if you want to get your medicine and get out, this is your guy. 10/10.