Walking Tracker by GetFit 17+

I downloaded this app based on its description and reviews. It seemed to be just what I was looking for (yay). After one day of use, the app was “hijacked” with subscription plans designed to force a customer buy in order to continue to use the app. I no longer had access to the app .. just the “select your purchase plan” screen I could not remove. It is important that you clearly disclose that the app is available for a one day trial before having to purchase a required subscription plan. Honestly, I would have considered a purchased but not when I am hijacked!! I deleted the app and move on to other choices. I found the experience absolutely frustrating!

Thank you very much for sharing your experience with us. We’re extremely sorry to know that you GetFit experience wasn't quite like you'd expected it to be. GetFit team is always here to help you tackle any bug, so please reach out to us at support@getfitapps.com in no time. We'd be grateful for your feedback as we always look to improve the users' experience! Have a great day 💙

DON’T DOWNLOAD. Horrible app, I didn’t even like the free or $1 trial and there were misleading terms when I signed up which are now not allowing me to get a refund. I feel like I’ve been tricked, which is exactly what they want to do. They probably get most their money from messed up signups, difficulty on the customer to unsubscribed since it’s not like any other app, and relying on the customer not to fight it and lose $90, keep quiet, or then throw back some confusing terms and conditions back in your face to refuse you a refund. It seems like they actually send you to a webpage but inside of the app for the free trial (so it looks like other app free trials) but it doesn’t cancel when you delete the app, and it also doesn’t show up in your App Store subscription list so it looks like you won’t be charged. THIS SUBSCRIPTION IS NOT THROUGH THE APPLE APP STORE. I was charged almost $90 for a two month subscription! It wasn’t even worth the $1 free trial. I’ve seen free apps that are better. I was expecting so much more. I may as well have hired a personal consultant for this price. I tried contacting customer service. Yes, they did get back to me, however they would not give me a refund. I was so excited to start something in the new year to get ready for my wedding and get in shape but this app was a ripoff.

Hey Sjh3131994! Thank you for sharing your experience. It makes us sad to hear that the app didn’t live up to your expectations as we are really committed to providing excellent value for your money. Drop us a line at support@getfitapps.com putting ‘Review’ in the subject field, and we are willing to resolve this issue and make up for your hindered experience. We’d also appreciate it if you could edit your review if you’re satisfied with the solution worked out. We’re always here for you! GetFit team 💙

SCAM-SCAM-SCAM
Don’t waste your time with the trial and testing the product before buying. I started the free trial, went through the app and realized it was just a simple step app - nothing great. The same day I started the trial period, I cancelled it. A week later, I’m charged $86 for a two month subscription. I immediately contact their support. Their response, we don’t see the cancelation - ok, not my fault because I cancelled, I don’t know what they are looking at and why they can’t see it. I ask for my money back. Support reply’s that I need to cancel my account and provides a link. I cancel my account and request my money back. Support tells me I didn’t cancel within the trial period 🤦🏼‍♀️. Support them provides me with the 100% money back guarantee and states if I am not satisfied there is a money back guarantee. I read through it. The guarantee request photos of the meal plan and workouts. There are no meal plans or workouts with the walking app. I contact support AGAIN. There is an obvious language barrier as they have no idea what I am talking about and once again provide the same copy and paste message as before. The company scams you into the trial them doesn’t allow you to cancel within the time period and then charges you. Don’t waste your time or money.

Hey Jenfishaz! Thank you for sharing your experience. It makes us sad to hear that the app didn't live up to your expectations as we are really committed to providing excellent value for your money. Drop us a line at support@getfitapps.com and we will review your case once again. We’re always here for you! GetFit team 💙