VIDU: AI Hug, Kiss Video Maker 4+

After paying the subscription I tried to create the video with different photos in different formats and from different points as similar as possible to the examples of your publications but it doesn't work it always says that the generation fails no matter how many times I try, I require a refund and to unsubscribe from the weekly fee right now.

Thank you for your feedback, and we are truly sorry for the trouble you’ve faced. We understand your frustration with the generation failures and the subscription. Please make sure your app is updated to the latest version (2.6) to benefit from recent improvements that address such issues.

To help us assist you more effectively, please contact us through the support option in the app’s settings and attach a screenshot of this review. We can guide you on how to cancel your subscription. For any refund requests, please be aware that Apple handles all payment processes directly.

We value your patience and are committed to enhancing your experience. Your feedback is essential as we continue to make improvements.

So I wanted to try the Gacha ai hugging trend to see how weird it would turn out so I went over to Safari and tried opening the link to the website but it didn’t let me so I decided to try to get it on the App Store I found a bunch of versions but this one looked the most real to me so I decided to try it when I got in it was normal it was telling me about what to do stuff and I skipped that and then it tried to make me pay for some weird ad on that I didn’t care about so then I went over to Gacha took a screenshot of my OC and a miku oc that I made and then went back onto the app and pressed hugging and put the image in and it try to make me pay for the ad on so I thought OK maybe they’re just wanting me to pay for it but will let me use it without having to pay for the ad on but I was wrong I skipped it try to tried to press generate again and it gave me the same thing this app is stupid if you want to use it you have to buy the ad on like you’ll think that it’s free because it said it is on the App Store so yeah it’s one of those stupid apps that make it look like it’s free but when you get in you have to pay I hate these kind of apps don’t get

Hi,

We’re sorry for the frustration you experienced. Our app does offer AI-generated videos, but some features, like the Hugging feature, require a subscription due to the costs involved in video generation. We understand how this might have been confusing and will work on making our pricing clearer. We appreciate your feedback and will continue improving the app.

Thank you for sharing your experience.
VIDU Support Team

After spending $9.99 I cannot make a video with this app using my own photos. I tried so many different photos, cropping, positions, and they all say “failed to generate”. I’m not an idiot and understand how the images you use should look like the examples, literally tried EVERYTHING and it NEVER works. I would like a refund. Especially because after it says “failed to generate” a prompt pops up asking if you would like to try again, and if you say yes it will create a video using random animation, NOT ANYTHING INVOLVING YOUR PHOTOS. So I’ve used 2 “coins” out of 10 for random animations of cartoons hugging. Do not waste your money.

I will be contacting you about a refund, this is ridiculous. I am not happy.

Dear Myrmal, we’re truly sorry for the trouble you’ve experienced. The generation issues you encountered can happen due to server overload or image conditions, but we’ve made significant improvements in our latest version 2.3. We encourage you to update the app from the App Store, which offers a much better experience.

Please reach out via the support email in the app’s Settings, and we’ll gladly assist further.

Thank you for your patience,
VIDU Support Team