USA Transfers Clients 4+

Used this app recently for a shuttle ride to Cancun airport. First off, it took over 24 hours for the app to recognize my confirmation number so don’t expect it to show your booking instantly. I tried to get in touch with the company to move my pickup time. Attempting to call through the app didn’t work (couldn’t connect), but the chat function worked ok (it disconnected/reconnected a few times). On the day of my pickup the app still showed my booking under FUTURE not TODAY, which made me nervous if our ride was actually going to be on time. It wasn’t until I used the in app chat function to reconfirm my pickup that my ride appeared correctly under TODAY and I could see my driver was assigned and on his way.

TLDR: Don’t expect much from this app, use the chat function to confirm your pickup. For the price I paid I expect the app to work better. I have used other more affordable shuttle services with better customer communication and user experience

I tried for days to modify a reservation on the app. Most of the time I get an error message, but when it goes through, the modification link doesn’t work. I tried uninstalling and reinstalling, but that didn’t work. I finally called the number and made the change. She said she’d send a confirmation email, but I never received it. That was a few days ago.
I’ve used USA Transfers a lot, and this is the first time I’ve had this much trouble.

The app worked great for us. Not sure why all the negative. We booked our transfer 2 weeks in advance. The email from the service told us about it. Our reservation and vouchers were there. We used the live chat a couple of times and they were right on it. The service was quick at the Cancun airport and they were very prompt for our pickup at the resort. Will use again!