XCARET‪!‬ 4+

Xcaret is Xtraordinary

Visited Xcaret for a day with my husband. We had a marvelous visit. We purchased the photo package as well as the under the sea experience.
It was amazing walking the seaboard, the divers guiding us were excellent and made the experience even more enjoyable.
The picture package was fun. All the camera were in the best most scenic locations and it helped to get lovely pictures.
The buffet was OK but would prefer the ala cart option. It’s great for big families with children as there was a variety of foods to choose from.
The night show was spectacular. Such a rich history portrayed in a colorful and enjoyable atmosphere.
My suggestion for the show would be to possibly not be so long. Some of the dances from different regions could be scattered during the day in certain locations of the park.
After spending the entire day in the sun and enjoying all the park has to offer a 2 hour show could be too much especially for small children who probably don’t understand the history and evolution of Mexican culture.
Overall this is a must experience for the entire family.
Would certainly visit again.

Bad service

I went on January 3rd to Xplor park. Purchase a picture package that they offer by showing you really good quality videos. They said it would be available the next day and only some pictures were NOT the “360” videos. It took them until January 11 to respond back to me sending links that didn't show the videos still. When I finally got my video I am so surprised to see the BAD quality of the video. In the videos the image is repeated on both sides. That is not "360".
And at the bottom it's all distorted. My face, arms, everything. That is called FALSE ADVERTISING. Show something and not sell it. I repeat again, This video is not like the one shown as an example and I would like my money back. We are not at all happy with the product. Apart from the problems that we have already had from the beginning, not being able to access the videos and having to wait 8 days after our visit to get a response from you. I have now requested a refund over email and have been ignored .

Review of XCARET!

My family and I come from New York City. We came to XCARET on vacation. It is very beautiful and very well maintained. They are super very clean and using all precautions and prevention of Corona Virus. They require masks all the time except when eating there delicious buffet food.
They enforce and offer you Gel sanitizer everywhere also social distancing is all over the park. Everyone is compliant and staff is very nice! Excellent park. The show are worth every dollar spent and more. They are professional and spectacular. The buffet is fresh and delicious. We swam with the dolphins and it was a remarkable experience that we shall never forget. Thank you XCARET! For making my family happy during these COVID-19 times!

Developer Response ,

Thank you so much for your comments. We are very happy that you and your family spent an excellent vacation and your stay at the park was this great. We hope to see you back again, sometime soon! Have a great day!