Upshıft - Find flexible shifts 4+

Been good, but…

I’ve only completed about 5 shifts with them because they do push out shifts less frequently than Qwick, the app I mainly find work on. But I’ve gotten to work at some great places. When you first come onboard you are required to wait 2-weeks before you receive your first paycheck, but once you do the pay is weekly going forward. Which with my bank is every Wednesday. These are w2 shifts which can be beneficial in a number of ways. Problem with the app is no notifications are going out for the shifts. I have my settings setup within the app and my phone, but they do not send them out. You have to frequently check the app which is means if you can’t you lose out on the limited amount of shifts they do have.

Could be better

For the Charlotte, NC area, they need more available jobs. For the last month, I haven’t been able to get any shifts, regardless of how many I apply for. You will be waitlisted about 98% of the time and IF, that’s a big if, you get accepted, you only have 6 hours maximum to confirm the shift, which can be inconvenient if you’re in the middle of working a shift when you receive the notification and are unable to confirm, due to the current job having strict rules on phone usage during the shift. I’ve been dropped a few times due to things like that. I wish that they will change it to either giving a lot more time to confirm or only show available shift only. Another downside is that if your shift ends earlier than expected, due to them cutting you off early, you won’t get paid for the whole shift, which is unfair. Another popular shift agency, though they have their own annoying issues, at least guarantees 100% payout if a certain percentage of the job time was completed. They need to step up on their game if they don’t want to lose business in this area. As a worker, you NEED to have a few other job options other than this because they hardly have anything besides Carowinds and very very few banquet gigs. Just forget about the smokeshop one, everyone agrees that they applied for that one several times (including myself) and never gets accepted.

Developer Response ,

Hello, yes we do have restrictions on when you can confirm so that the business can accept other available Upshifters. We have to have this in place so that the people who are available can quickly confirm. You are correct that we do not guarantee 100% of the shift amount if you start it but this is very uncommon to do for hourly roles. We guarantee at least half of the shift amount if you start it or are cancelled from a confirmed shift for a non-performance or discilpinary issue less than 24 hours in advancewhich is very different from most businesses that only pay for hours that you actually work.

Unnecessary Extra Strikes

I received a notice today that I had been suspended from Upshift. The first time I got a strike was simply because I had to drive from Fort Lauderdale to Miami in very terrible weather conditions. It was storming really badly. I even tried my best to go, but could not see anything while driving, so I decided against it last minute to avoid getting in a car accident. Since there is no way I can call to let someone know why I had to cancel, I had no other choice but to cancel through the app and risk getting a strike. The second incident was because I had misread what the uniform requirements were. I had confused the uniform for a last shift I had with the shift I had today and, unfortunately, was sent home. I was supposed to wear a black shirt, but had a white shirt on instead since it was the uniform for the last shift. I was sent home for this which is understandable. However, I received a third strike for leaving early, but this decision was out of my control because the manager asked me to leave. Unfortunately, because of this, I was forced to clock out before 3pm. Which, in turn, caused an account suspension. It hasn’t even been a week since I got hired and am already suspended.

Developer Response ,

Hi Gisimini, we're sorry that your experience wasn’t positive. You can always contact our Community Management team through the help center in your app or the contact information provided at onboarding if you ever need help in a situation like this!