Universal TV Remote App‪.‬ 4+

there is no way to connect the phone directly to the TV without going thru WiFi. Contact us simply re-routed me to a email app to download to which, I’m not going down that rabbit hole- to wait possibly days for a response. For 7$ a week you should have live customer support. This is what I was looking for and was disappointed to find there was no way to EASILY, manually connect to a TV without WiFi.

Dear Spur Trooper,

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the difficulties you’ve experienced with connecting the app to your TV. I understand how frustrating it can be when things don’t work as expected, especially when you’re looking for a straightforward solution.

We are continuously working on improving our app, and your input is invaluable in helping us identify areas that need attention. I encourage you to reach out to our customer support team directly at feedback@universaltvremoteapp.com. They will be more than happy to assist you and provide the support you need.

Thank you for your understanding, and we hope to resolve this issue for you soon.

Best regards,
The East End Technologies Ltd. Team

Not only does it cost $7 a week!! for you to have a virtual remote for your own tv but once you subscribe, you cannot cancel within the app. I was unable to find any option within the settings that allows for you to see your subscription or payment method or any of the typical information a subscription service will usually provide. It makes you feel trapped. If I hadn’t know that that Apple Store shows you your subscriptions and allows you to cancel them from the store, I’m sure I would have been frantically emailing the customer service for weeks, racking up bills for $7, never to be seen again.
Not to mention, my Samsung smart tv was not even support by the app so it was useless so me immediately.

Dear Kkdoodle779,

Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration you've encountered regarding the subscription process and the app's compatibility with your Samsung smart TV. I understand how concerning it can be to feel trapped in a subscription, and I want to assure you that we are committed to improving our app and user experience.

Please know that our app is legitimate, and we are here to help you with any issues you may have. I encourage you to reach out to our customer support team directly at feedback@universaltvremoteapp.com, where we can assist you further and address your concerns more effectively.

Thank you for your feedback, and we hope to resolve this matter for you soon.

Best regards,
The East End Technologies Ltd. Team

As far as I can tell, this remote does not allow you to switch back and forth between two stations. That ability is why I downloaded it in the first place!😢

Dear 4th Estate Gal,

Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that you’re experiencing difficulties with the app. I understand how frustrating it can be when a feature doesn’t work as expected, especially when it’s something you were looking forward to using.

Please know that we are continuously working on improving the app and your feedback is invaluable in helping us make it better. I would love to assist you further with this issue. If you could reach out to us directly at feedback@universaltvremoteapp.com, we can work together to find a solution.

Thank you for your understanding, and I hope to hear from you soon!

Best regards,
The East End Technologies Ltd. Team