Universal TV Remote App‪.‬ 4+

Not only does it cost $7 a week!! for you to have a virtual remote for your own tv but once you subscribe, you cannot cancel within the app. I was unable to find any option within the settings that allows for you to see your subscription or payment method or any of the typical information a subscription service will usually provide. It makes you feel trapped. If I hadn’t know that that Apple Store shows you your subscriptions and allows you to cancel them from the store, I’m sure I would have been frantically emailing the customer service for weeks, racking up bills for $7, never to be seen again.
Not to mention, my Samsung smart tv was not even support by the app so it was useless so me immediately.

Dear Kkdoodle779,

Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration you've encountered regarding the subscription process and the app's compatibility with your Samsung smart TV. I understand how concerning it can be to feel trapped in a subscription, and I want to assure you that we are committed to improving our app and user experience.

Please know that our app is legitimate, and we are here to help you with any issues you may have. I encourage you to reach out to our customer support team directly at feedback@universaltvremoteapp.com, where we can assist you further and address your concerns more effectively.

Thank you for your feedback, and we hope to resolve this matter for you soon.

Best regards,
The East End Technologies Ltd. Team

I downloaded this app and I was unable to use it. It did not work for the Roku box. I was unable to cancel because there’s no option to cancel on the app and the website page has no where to login. I am trying to go thru the Apple Store and cancel that way. It’s the worst experience and you feel like you are being set up

Dear B13568899,

Thank you for taking the time to share your experience with us. I’m truly sorry to hear that you’ve encountered difficulties with our app and that your experience has been frustrating. We understand how important it is for our users to have a seamless experience, and we are actively working on improving the app.

Regarding your cancellation issue, I recommend reaching out to our customer support team directly at feedback@universaltvremoteapp.com. They will be able to assist you further and ensure that your concerns are addressed promptly.

We appreciate your feedback, as it helps us to enhance our services. Thank you for your understanding, and we hope to resolve this matter for you soon.

Best regards,
The East End Technologies Ltd. Team

$7 is ridiculous high for this !!
We have two remotes to control our TV. A Roku for the channels & a tv remote for the volume on/off. It’s misplaced and I needed to turn it down since the volume was loud, with installing this it was easy! It does it all. If it was cheaper I’d keep it. ✌️

Dear Laura Sauceda,

Thank you for taking the time to share your feedback. We sincerely apologize for your negative experience with our app. We understand that the pricing can be a concern, and we appreciate your honesty regarding this matter.

Please reach out to us directly at feedback@universaltvremoteapp.com so we can assist you further and address your concerns. Your satisfaction is important to us, and we want to ensure you have a better experience.

Best regards,
East End Technologies Ltd.