Unified Practice - EHR for TCM 17+

Could be so much better

Whoever designed the workflow seems to not have a high-volume practice. The ipad app can’t pull up paper files / labs/ attachments to you have to go to a browser, log in, call up the patient and find the file. So stupid, so hard to use, makes it very difficult to glance back at my paper notes for older patients. Also, whenever you add a point to your acu rx the sets get erased and you have to start over. And any protocols you want to save will save your entire rx, there’s no way to select just the points you want to memorize. Plus different sections are completely walled off regarding the patient without direct links, so if you are in calendar you can’t get to their notes. Also, huge loading times sometimes, and for me 1-2 minutes lost per patient is a huge loss of time spread out thru a day, plus awkward when a patient is talking and you want to start typing. You can’t link pain areas on the front and back of the body and there’s no place for the bottom of the foot. The Tung section doesn’t have a lot of points or dao ma point groups. Arrrggghh.

Developer Response ,

Hi Benny,

Thank you for bringing up your concerns. I'd recommend attending one of our daily iPad training sessions, as we can show you how to get much more functionality out of the system than you're currently getting.
For example, the attachment files are readily available on the iPad app from the patient file or the SOAP note - no need to navigate outside your note!
If you add a Protocol, it does intentionally erase sets, but that is the intended functionality, as it is one of your saved sets.
Patient notes are accessed from the Patient List and Dashboard, not the calendar, but we're potentially changing this in the future.
You can select the main area of pain and then use free text to include additional information such as radiating pain, etc from the the patients description.
We have the classic Master Tung points, but not the supplemental points.
We have recommendations for internet speed in our help center - sounds like an improved local connection may be the answer for your load times.

We very much appreciate your feedback and hope you'll be able to attend an iPad sessions again soon so we can show you some ways to get more out of the app.

Thanks!
Susanna

Love it

The customer service could not be better. I love the ease and organization of this app. I run a cash based practice so I don’t need slot of this the features but the app makes everything easy and if I ever have an issue or question the support team is so helpful. It feels like company cares about their product and about being helpful. There’s more updates than I think necessary and more functions than I need but sure beats paper files and the price point makes it doable as well. I also like Unified Pay merchant account integration. Thank you Unified Practice !

GREAT APP

I love this software so much. It is so efficient and streamlines all my clinic functions. I love the new SOAP update. Billing Insurance aspect is so Great. All in all I highly recommend this app!

Developer Response ,

Hi Arsica

So glad you are enjoying the app - thanks for the recommendation! :)