Unified Practice - EHR Agenda 4+

The agenda app won’t upload half of the time, giving and error message instead. It is supposed to syn with iCal though Google calendar, but doesn’t. They said they are waiting to be approved by Google, and then it will be able to link to ICal, but in the 5 months I have been with Unified Practice there is zero change. The lack of ability for patients to view all of their scheduled appointments - or any of them - is another drawback. They said this was to be added soon as well, but no timeline. What is the use of an online scheduling tool if patients cannot login to view their scheduled appointments? The only way they can access their appt is from the link they are sent when scheduling or getting a reminder. If that is lost... then there is no solution. Not very well thought out. After going though all of the trouble to set up with UP just 5 months ago, these issues are enough to have me shopping around again or consider going back to Office Ally - the clearinghouse through which my billing still has to go through anyway, 2nd hand from Unified. The only thing I really like is the intake forms which are fairly seamlessly sent to patients. But the rest just isn’t making up for it.

I have tried the app to help manage my practice. It’s not great but at least I can put up with to keep me straight. What really forced me to write a negative review is: Monday morning I booked an appointment from my office iPad, later I felt sick, I canceled the rest of the appointments of the day and went home. I got violently ill and finally tested positive for covid, so I picked up my phone canceled the appointments for the entire week according to what’s shown on the app. Since my phone didn’t reflect the appointment I booked on Monday, I didn’t call that patient not to come. Friday my patient was waiting outside of locked office and then sent me a text. I probably lost a dear patient that has followed me for long time. It seems like the calendar always requires a manual refresh to see the real time data on each device and I have 4 devices loaded with this app! And with high fever, splitting headache and coughing off my head, will I have the right mind to remember to force refreshing the calendar to see who I need to call to cancel the appointment?

The price of this software went from $560 to $907 during the pandemic and yet they cut features in the software. I asked for a software fix (that would restore functionality previously available) in May 2022 and was told they were “working on it” however its now February 2024 and this has yet to happen. I just received an email that the price is increasing again to $963 and that the fixes I was told would happen two years ago are not guaranteed. This product is seriously overpriced and they are totally arrogant and defensive about how “great” their product is. The email explanation for the price increase is that they have doubled their staff. With double the staff you would think that they could finally improve their product but I’ve seen few improvements and the requests from me as an actual user have been ignored.