UMR | Health 4+

ID cards

I like that it is easy to request ID cards. The initial 2 that are mailed out are not enough for a family of 4 with older children. We each need an ID card. Thanks for making it easy to request additional ID cards to be mailed.

not super helpful

9 times out of 10 when I try to go to the wellness benefits area, it doesn’t open. it kind of opens up a website instead of just being able to stay on the app and read my wellness benefits and what not. It doesn’t actually let me choose the option to open it in a different web browser; it’s just like it opens up a webpage sort of connected to umr but not actually really in the app, and then I just get a blank white screen. It looks like it’s loading for a bit with the spinning wheel, just a blank white screen. So if you want to actually work on using your wellness benefits and gaining points and everything, you have to go to the actual website because the app doesn’t bring you there and doesn’t do anything; it is not helpful.

The app is pretty useless

I have not yet been able to find a provider through the app (or mobile web page). I was able to chat with a representative on Monday who was able to help me determine if a provider I was looking at was in-network. Unfortunately, they were not able to see my young daughter. So I went back into the app to try to find a provider again, but I keep having the same issue. I figured I would give the chat a try again but I must have tried during peak times and I was in a queue. This wouldn’t bother me except for the fact that I went from being 4th in line, the 3rd, then 2nd, then 2nd again… and again… and again. I never advanced beyond that so I gave up. All I want is to view my providers!

Developer Response ,

We value your feedback and we are sorry to hear about your experience. We have shared this with our technical support team. If you wish to provide greater detail of the issue you encountered, please email our UMR Digital Solutions team at umrdigitalsol@umr.com.