MyQHealth - Care Coordinators 12+

Nice App, Easy to use.

This is a nice app, better than the previous version of the website. I particularly like having easy access to my spending account balance and to click a link to go manage my spending account.

On thing that could be improved. The app does not rotate into landscape mode on my iPad which makes it hard to use with the keyboard. Since there is no longer a website, but an app, it would be nice to have it function the way other apps do.

Nothing works

All I want to do is find an in network doctor in my area. Once logged in, I’m immediately logged out. Once I can finally stay in the app, once I click “find a provider” it takes me to an cute error message, telling me “youre in the waiting room! The service is not available at this time!” Are you f’ing joking? Finally went through the rigamarole of finding my actual insurance provider, and got a tele health appointment set up with a geriatric physician, who provided no information that I didn’t already know. Finally got logged in to my actual HI provider, and all the offices they recommended were hundreds of miles away. All I want to do, here in 2021, is find an actual doctor, with an office near my home, that is covered by my insurance company. Everything this app does seems designed to keep me from doing that. Long story short, hopefully no one who tries to use this app is actually sick, because if you use this app/company, you are going to die before you find a doctor.

MyQHealth Denies Everything

MyQHealth is the worst insurance I have ever had. They have made my medical visits a nightmare by constantly emailing/mailing/calling to say services aren’t covered that I didn’t realize the facility wasn’t obtaining authorization on or I have already gone out of my way to obtain prior authorization on. I emailed every test Mayo Clinic would be doing and already got my max out of pocket so they decided to penalize me for the facility not obtaining the prior authorization. I’ve been penalized $300 three times this year so far. Two MRIs were STAT THAT Mayo Clinic ordered for same or next day to decide if I had a leaking reconstructive implant after bilateral mastectomies, rule out a tumor on my heart that would have necessitated open heart surgery and the last thing I was penalized for was an ultrasound guided fine needle biopsy of my thyroid to decide if I had thyroid cancer(which I emailed MyQHealth and told them I would need 2 months advance notice)! Horrible company that I feel must get compensated by denying patient services they are entitled to.

Developer Response ,

We are so sorry you have been having a difficult coverage experience. We want to get you to the right group to help you, so please forward your concerns directly to myqhealthfeedback@quantum-health.com and we will respond promptly.