UCLA Mobile 17+

Okay App

I am an alum and this app is really useful for keeping up with campus news and events. I check it every day. One major bug though is the dining section only has student dining in it. I couldn't find a list of campus restaurants or anything in Ackerman.

CRASHES EVERY TIME

This app is not functional enough to be fully depended on in the way UCLA is doing right now. I propose we stick to the website version for symptom monitors that are immediate, accurate, and more efficient.

I can’t eat in the dining halls unless the app works AND IT NEVER DOES. My last straw was Nov 30th when I stood outside trying to figure out and get help in front of B plate for 20 minutes and it still didn’t work :(

I’ll complete the survey only for the app to not refresh my status. I’ll sign out, re-download the app, and even sign in and out of the system. When I finally take it, it won’t refresh so I’m left with contradicting results of the accurate online screenshot saying I’m clear and the app with the photo saying I’m not clear.

I have a brand new iPhone connected to UCLA WEB, UCLA WI-FI, SECURE RES, ALL THE UCLA WIFIs, OR 5G with all bars full, yet it still doesn’t work. I know it’s not an issue on my end. The app is not developed enough.

Developer Response ,

Hello, can you please email us your UID at mobilizelabs@oit.ucla.edu so we can take a look? Currently there is a delay after taking the COVID-19 symptom monitoring survey before the mobile app can get the data. Please try waiting a minute or two before refreshing the clearance page. We will look into improving the speed and also adding a message that there is a current delay.

Keeps giving me blank screen

Where can we submit that the iPhone app version isn’t working? For the last week it gets stuck and gives a blank screen where it should give me the option to submit to DuoMobile. It hasn’t worked for a week! I tried logging out, and that was worse bc it doesn’t let me log back in because it doesn’t provide the DuoMobile for the logging in process! So now if I do the survey on my desktop I can’t access the survey completion photo page through my cell. I tried downloading the app again and it still doesn’t work

Developer Response ,

Hello, unfortunately this is a DUO issue. To fix on your device, please navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content. Uncheck Limit Adult Websites to completely disable content restrictions. If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled.