Tyndall Mobile 4+

Reviews are consistently awful

How in the world do you come up with a 4.8 out of 5 rating when all of the reviews are terrible. I have had nothing but issues with this app. It says iPad compatible but when you speak to a TFCU member services rep they all say that it isn’t. I constantly get a denied access “ you don’t have permission to access this account with the credentials provided” and yet, it’s my correct info. I can use Safari and Google to access my account but the official app denies me. Also, I can now access my Billpay service but when I try to go back to the accounts page, it logs me out, almost every time. I can access my credit card statement on Google but not on Safari. This is a real mess. I am disturbed that you are faking your ratings and failing to respond to the many issues pointed out as indicated by the posted reviews. Fix this please. We are counting on you to get this right.

Developer Response ,

Hi, We do apologize for any inconveniences this may cause. Unfortunately, the Tyndall Mobile App is not compatible to work on I-Pad devices. However, in order to access your Online Banking on an I-Pad, you can open a browser and log into Online Banking that way. We would recommend using the Google browser on your I-Pad, for the best user experience. It should work for you with no problems. We do have FAQ's on the website: https://tyndall.org/accounts/e-services/onlinebanking/faqs - advising the App isn't compatible on I-Pad devices. 98% of the reviews left on the Apple App Store is directly correlated to our members experiences using the Tyndall Mobile App on I-Phones - Not I-Pads and our users have a great experience because the app was designed for Mobile first. Again, we do apologize for the inconveniences. If we can be of further help, please feel free to reach out directly to tyndall@tyndall.org and I'll personally have someone reach out to you. Thank you for your feedback and this has been passed along to our technical team!

Tyndall Federal Credit Union

This is not a criticism of Tyndall Federal Credit Union. They are the best people I’ve ever banked with. It is really a privilege to be a member. My problem is with the mobile app. It consistently fails and drops and goes inactive when using it. It says network connection failure but my network is perfectly fine for all other apps. Once it goes into this failure mode you can’t sign off or do anything else with it. You just have to stay logged in and close it and hope it will time out later. Another problem is setting up biometrics. It is very user unfriendly when trying to set this up, especially if you previously had it set up. The user headings are not specific enough to find the functions easily. You have to check several to find the one you need. This app needs to be completely reworked to make it sensible and user friendly.

Developer Response ,

Hi, We're sorry that you're having this issue and would like the opportunity to look into this for you. Can you please contact our Internet banking department at 850-769-9999? You can also go to tyndall.org/contact and schedule a call back when it's convenient for you.

I’m so thankful.

I’m so grateful and thankful for all the amazing forgiveness we have been shown by Tyndall from the beginning and especially during Covid and I have never had that experience with any other bank. Tonight brought me to tears. Three small deposits put into our savings, almost enough to cover our negative checking balance that we were already forgiven for. The last two years have been challenging but Tyndall had made things more manageable. I am truly touched by how I am treated as a member. Thank you and Merry Christmas