TurboTax: File Your Tax Return 4+

Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year.

Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.

Hello Robert. We truly are grateful for your loyalty to our software and value your feedback. We did not want your experience with the TurboTax mobile app to be displeasing. We do understand your concern about glitching and information not being accepted. With the app, try to uninstall and reinstall to ensure you have the latest version. Also, you can continue to TurboTax.com in a browser, if this persists. Additionally, you can fill out an App Feedback form: https://bit.ly/37k3NBL We are glad that you were able to file with us and love our available assistance. If you are still having issues with the app, you can contact us on Facebook or Twitter. Thank you for being a part of the TurboTax Family! -Te'Anna

I’ve used TurboTax every year for my taxes. Last year I got the live edition because I had some special situations involving my school expenses, work expenses, blah blah, and I wanted to speak to someone to find out if they were eligible expenses to claim. This year they have automatically upgraded me to the deluxe live edition (to the tune of $100) and are giving me NO option to not use it. I’ve contacted TurboTax support and was told “you just have to start over”. There’s no “start over” option on the app, and there’s no option to “start over” on the website. I log in to TurboTax and I’m instantly taken back into the banner for deluxe live edition where it tells me someone is available to do my taxes for me. I don’t need someone else to do my taxes for me, and I certainly do not need to be forced into paying $100 because I have no option to NOT do it. The real kicker to this whole thing, is last year when I used the live edition so I could speak to someone to clarify if I was able to claim almost $5,000 in transportation expenses as school related - the gentleman I spoke to couldn’t give me a straight answer. He was nice, sure, but he had 0 idea. After that I filed everything myself and had 0 other interaction with a “live agent”. I paid $100, or whatever it was, to be told “uh.. I’m really not sure…” so please tell me why I’m being forced into paying that money AGAIN, when the first time gave me 0 results anyways?

Hi there! We empathize with your situation and are saddened to learn that you are struggling to access support regarding your concerns. For further assistance, please feel free to reach out to our Social Support Team directly on Facebook. Instagram, or X (formerly known as Twitter). There, we can discuss this matter in more detail and provide you with the support you need. We hope to hear from you soon. Thanks for filing with TurboTax. - Chastity

To preface my remarks, I am still smarting from my conversation with a person from whom I was seeking tax advice. Hey, anyone can have a bad day, but it appears I caught “Tax Expert" Corey on a PARTICULARLY bad day. She was semi-belligerent from the start, very combative, and only seemed interested in (and continuously repeated) telling me my problem was with the IRS, and that TurboTax was not at fault. I would say Corey hates her job, but that is just a guess.

Listen, the money quickly became a secondary issue. I detest being talked down to by people that have no respect for anyone other than themselves. I whole-heartedly advise anyone considering this app to take into consideration how this company treats its customers. I have used TurboTax for probably 25 of the last 30 years. I will no longer use their service. My advice is to go to a CPA or other tax professional where you are face-to-face with another human being. Honestly, after the fees TurboTax charges (especially considering their complete lack of Customer Service), I would think the cost would end up being similar.

I’m not saying your experience would be similar (I didn’t need to talk to a “Tax Expert" at TurboTax in the past, however this year I needed help….my experiences were, up to this point, good), but just a cautionary warning that if you DO need help, based on my personal experience, don’t expect too much.

Hello there, I sincerely apologize for the experience you have had, know that this is never our intention. So that we may address any concerns that you may have, please feel free to reach out to us via our Facebook and Twitter pages. - Terica