TourGuide by Irvine Company 4+

Functionality, convenience, user ability! I had my doubts about this app not going to lie, but man was I wrong. I’ve lived in 4 different developers communities in the past 10 years and I’ve never experienced the type of customer care as Irvine company. The app is flawless. I’ve been living in Los Olivos for two years and I’ve been thinking about changing to Promenade across the street for a while now and now that I experienced the app I can’t wait to move my family! It’s just my wife and my dogs but man we walked over and we absolutely love it. Can’t wait! Thank you!

The service I received when I called was Amazing ! Alexis was very friendly and helped me with every step, she called to follow up and that was outside of what I’ve experienced with any company so Thank you for all your help! Very much appreciate Alexis! 10 stars if I could …

They don’t give the option now for an actual person to take you on a tour.
So I show up, it takes 15 min for the app to download and verify my ID after multiple crashes.
Then it takes me on the tour. I have to keep searching for the right building, then search for parking. I went up the wrong staircase twice since I’m not familiar with the surroundings. Obviously.
Passed pools and clubs with no info or entry granted.
Then 2 out of the 3 doors I got to were locked. Someone shows up to open one of them after I called in. She insists the other door was in fact open. As if I am the idiot who doesn’t know how to open a doorknob.
Disappointing on so many levels. I thought Irvine company knew the importance of a good experience. Looks like they are changing direction to cut corners, but still charge a premium for rent.