Resident Experience 4+

Shell of an app

Everything is empty but the link to the payment portal through Bilt’s system. That seems to function fine, but it’s just a front for aggressive marketing of their products and services. I am only there to pay rent, so someone let Bilt know to tone it down a little. As for Greystar, no property contacts, no response to community messages, no events, no amenities updated anywhere in the app. Everything is a blank page. Lights aren’t even on, and nobody’s home. We need a way to cancel pending work orders, too. Since I put them in and wait two weeks for things to be fixed, I’d love a way to cancel the work order, because I have to fix things myself. I’d love to let the maintenance guy know he can skip me so he can focus on the next. Worthless app for a worthless property management.

Lack of Respect

This forceful transition to an app that I would considered still in development is the latest display of managements lack of respect for its residents. The app is never ending web of embedded links to other services that require you to also sign up for in order to make payments. That being said, you’re lucky if you can even load them half the time. Once in, you’ll be bombarded with never ending ads and aggressive marketing. Don’t want to get the credit card well just link your own card and authorize to share all your transaction detail with them, or do it directly with your linked bank account! It’s things like this that make your residents provide these negative responses to your property’s both as seen in this app or your google reviews. Please listen to feedback.

Developer Response ,

We are sorry you are experiencing this issue. If your problem pertains to making a rent payment, please contact us at support@biltrewards.com. All other requests can be handled by your property manager and onsite teams.

This app is terrible,

Grammatical errors and residents don’t appreciate properties going to this which then adds additional increase of processing fees when paying rent. This is ridiculous. The app doesn’t appear to have been tested in dev environment prior to going into production. When attempting to pay through resident portal in the browser and selecting “payments & rewards” nothing opens, yet we have to download this poorly created app in order to pay rent. I would’ve gave 0 stars, but it’s not an option. This app is not building trust, but rather doing the complete opposite for residents/tenants that are being forced to use this. All property management that have onboarded this app for rent payments clearly didn’t test this out themselves before making residents use this and it shows. Poor decision making.