Resident Experience 4+

For 2k rent, add a monthly $10 dollar charge with debit, $60 charge for credit card (this is the reward option with credit boost) or link your bank account to a third party website to pay without fees. You can also get the third party credit card if you want no credit fee. Those are the only options. So either you share your personal data with Bilt, which links to this app, or your monthly rent just increased. For reference, the credit boost program before Greystar switched to this, was only $15 a month, and I thought that was a lot.

Really unhappy with our apartment management shifting to Greystar and now forcing us to use this app. The user interface just to pay rent is pretty horrible, it’s a minefield of predatory advertisements by Bilt—the “pay rent” section is such a small fraction of the service, all the rest is just marketing. Finally linked my bank information, successfully paid the first month manually, turned on autopay with the same information, and it failed the first eligible month. Had to relink my account and manually pay again, and I now have no trust in autopayments going through.

There is also no display of itemized charges through Grestar or Bilt. That, of course, is an entirely different service. It is astounding to me that anybody working in property management thinks this process works. It is broken and may be the final straw to persuade us to move out. We will selectively avoid all properties managed by Greystar from now on.

Everything is empty but the link to the payment portal through Bilt’s system. That seems to function fine, but it’s just a front for aggressive marketing of their products and services. I am only there to pay rent, so someone let Bilt know to tone it down a little. As for Greystar, no property contacts, no response to community messages, no events, no amenities updated anywhere in the app. Everything is a blank page. Lights aren’t even on, and nobody’s home. We need a way to cancel pending work orders, too. Since I put them in and wait two weeks for things to be fixed, I’d love a way to cancel the work order, because I have to fix things myself. I’d love to let the maintenance guy know he can skip me so he can focus on the next. Worthless app for a worthless property management.