TikTok Shop Seller Center 4+

So I almost got my Shop taken down because I couldn’t get my orders to go over to my Shopify store because I do sellers shipping. The reason why is it because of TikTok shop well when I pull it up on my phone if it says order and it only does it once it don’t show the whole page page you can’t scroll. It just gets stuck on that. So I don’t know what the deal is or where the problem lies but y’all need to get it fixed because when you open up your phone to your seller app, you should be able like it says to go through Phil products do this do that but you can’t even see your products you can’t even I tried to scroll over and it wouldn’t let me so that I could screenshot my orders number. Well I didn’t get to so I go back in and it just says urgent order to fulfill and I can’t find the order anywhere. It doesn’t make any sense. There’s no one to get a hold of I emailed all the emails I could find I had chat help me. It’s not a real person so it just gives you generic things that you already have access to, but yeah y’all need to fix it to be better for the sellers especially on a cell phone because I’m not not everybody’s gonna carry their laptop or computer everywhere with them. Ti to seller shop is SDCCo. My page is Sunshine And Daisies Customs Co. and another thing it keeps saying my account is closed, but it’s not so I need to talk to somebody. I’ve got to figure my stuff out.

Dear Sunshine andDaiaiesCustomsCo, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team

I was doing pretty well on there last year and suddenly out of nowhere it seems, they flipped the script and told us we couldn’t sell our perfume anymore. We sent them copies of our ingredients, sds, and basically everything legally possible, and after trying with them over the phone for the passed 10months now, I still have yet to get this resolved. They keep saying “try posting another listing?”, they claim they can do nothing to help and yet there are many other merchants selling the same thing I am. It’s been a nightmare and at this point I’m at a loss. It has quite literally been the most stressful, difficult, and daunting experience. No only that but since they have quite literally crippled us by not helping with simple product listings, they will not push our shop at all through the algorithm. We are being financially choked out to the point where I’ve had to layoff my entire workforce, which was heartbreaking to say the least, I’ve suffered some severe stress both physically and financially because of this. 10 months with no real help… I feel hopeless.

Dear alissiasaidso, We do apologize for the inconvenience this may have caused you.To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login. We will check on the issue and get back to you as soon as possible. TikTok Shop Seller Service Team

The platform is great but when there’s an issue you get zero support and it’s almost as if they are against you and want you to close your shop. I am specifically referring to violations I got six violations on the same type of product due to a platform error I built and designed all of my products, and somehow they all ended up in the wrong category. I was violated to the point where I literally removed everything from my shop and stopped selling until my points went down no matter how much Imyou appealed them, We all know how that goes (automated reply and declined no valid explanation) just a generic response . I was constantly unsuccessful and extremely frustrated. so don’t come crying back when everybody leaves his platform. I sell one product that is sports cards and that is all I’ve ever sold. And people don’t get on live to be harassed by TikTok. It’s supposed to be a exciting enjoyable and something to pacify time. I feel like I’m going to court every time I turn on my computer now.

Dear lgindiminus,

We do apologize for the inconvenience might cause to you. To assist further on your concerns, please tell us your concern in detail via the seller ticket in the seller center https://seller-us-accounts.tiktok.com/account/login .

We will check on the issue and get back to you as soon as possible.

Thank you!
TikTok Shop Seller Service Team