TASC app for iPhone 4+

The app is such a nice idea, when it’s working...
Deadlines are a thing and I had to get a last minute health thing done before the deadline, I paid with my TASC card and provided all the info needed. It processed and then the following month came out of my new benefits. During this time the app was acting really weird. It has been TORTURE getting ahold of someone trying to fix my account and reimburse me this years benefits and take from last year... like it was supposed to. Customer service is not great and to get anything done has been a hassle...

Message: Thank you letting us know things are not working well for you. We want to help. Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.

This app is great but could use a couple of improvements for user ease, in my opinion. I get reimbursed by the same providers repeatedly but I have to type their long name in each time. How about once I add them, they show in a drop down box so I can just choose them again. I thought I had this happen once, but have never had it work like that again. The only other thing I would improve is a clearer connection between the individual reimbursements and my cash moving to my checking. The lists are so long and include every single transaction of everything that it’s overwhelming. I want to be able to easily see that the total moved to my checking was from the copay on date x, y and z without a ton of clicks or keeping track on paper. There must be a way you can break that out or break it up in the long list. Otherwise, this app is great and requesting a reimbursement is made very easy. Thank you!

Thank you for your positive review! We appreciate knowing that the TASC Mobile App is working so well for you.

I am not able to log into my account through the app. I called Customer Service and was told to use the Chrome browser instead.

Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving the app another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of the app. There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.

Thank you letting us know things are not working well for you. We want to help.

Please email us at participant.feedback@tasconline.com to share more details and allow us to help you directly.